Nairobi Nairobi, Kenya
Phone: xxx-xxx-xxxx
Email: xxx@xxxx.xxx
Looking For: IT Support Specialist,
Occupation: IT and Math
Degree: Bachelor's Degree
Career Level: Entry Level
Languages: English
Highlights:
Skills:Network configuration, Microsoft Windows Server Applications, PABX, User and technical support, Microsoft Office Suite
IT Intern 04/2024 - 10/2024
Villa Rosa Kempinski, Nairobi, Nairobi Kenya
Industry: Hospitality Industry
My responsibilities were:
• Configuration of telephones.
• Networking and network configuration.
• Printer configuration.
• Maintenance of hardware such as telephones, printers and computers.
• Providing the users with support.
• Software installation and updates.
• Performing systems backups.
• Providing audio-visual support at the events held at the hotel.
• Troubleshooting printers, windows desktops, printers, televisions and telephone issues.
• Maintaining and updating IP TVs.
• Troubleshooting network issues.
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IT Attache 10/2023 - 12/2023
Kenya Airports Authority, Kisumu, Nyanza Kenya
Industry: Transport Industry
My responsibilities were:
• Carrying out hardware repairs with support from my supervisor.
• Troubleshooting printers and computers.
• Conducting of device maintenance.
• Troubleshooting network issues.
• Configuring of new access points.
• Repair of network cables by crimping them.
• Troubleshooting end user issues.
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IT Attache 01/2022 - 03/2022
Maseno University Retirement Benefits Scheme, Kisumu, Nyanza Kenya
My responsibilities were:
• Updating the company website using Joomla.
• Updating batches into the company portal.
• Answering calls from customers and assisting them with their queries.
• Designing of posters for upload in the company’s social media accounts.
• Setting up of the company server that was corrupted.
• Setting up of firewall and VPN for the company using FortiGate.
• Servicing of Private Automatic Branch Exchange (PABX) and telephone service.
• Setting up of virtual meetings via zoom.
• Setting up of printers.
• Updating of the company computers.
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St. George's Girls' Secondary School 02/2015 - 11/2018
Nairobi, Nairobi, Kenya
Degree: High School Or Below
Major:Kenya Certificate of Secondary Education
I finished high school with an overall grade of B (Plain).
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