Highlights:SAP Migration Project in less than 9 months 11 Major Software Releases for large enterprise clients Successful Delivery of End Point Detection & Response to Canada & India (6000 PCs, 6500+ physical & VM Servers) ERP Digital Transformation Strategy Plan for 50,000+ population Municipality

Skills:project management, change management, release management, Excel, requirements, infrastructure, Information Technology, Delivery management

Goal:Continue to grow professionally and personally as a project manager and later become a program manager of PMO Director.

Membership:Scrum Alliance PMI: Project Management Institute

Certification:PMP 2013 - 2025 Certified Scrum Master 2018 - 2024 ITIL Foundations 2015 Lean IT Certificate 2013 E-Commerce Sales Professional Certificate (CNP Fraud) - 2016

Enterprise Project Manager 09/2020 - current
Integrated Dealer Systems, Markham, Ontario Canada
Industry: Retail
Project management dedicated to delivering new custom ERP/Service Management/CRM/Parts Management, mobile apps, APIs, and integrations. Enterprise customers with dealership locations 180+ locations and 5000 users
--Dedicated project management services for company’s five largest enterprise class customers (i.e. Camping World, Bass Pro) Dozens of successful software releases of various scopes and impact --Excellent relationship building with customer SLTs and vendors with schedule, roadmap management --Successful integrated work relationships with IDS Kanban, Scrum, Product Management, Cloud Services, & DevOps teams --Full project management and delivery for major and minor software releases, dealership migrations to IDS software --Full project management and delivery for development of critical hotfixes/patches, customizations, APIs, & integrations with 3rd party software (Oracle ERP, Claims, Loans, & Point of Sale Providers) (SOWs: $50K - $150K) --Software Delivery Life Cycle with Kanban and Scrum teams (remote: North America, Off-shore) with technology stack including: Universe Database, Bitbucket, Accuterm (PICK), .NET, Javascript, MS Power BI, API frameworks, Azure Cloud, VM Servers, client Dis, MS Windows, Linux --PMO function including process ownership and management --Azure Devops & JIRA/Confluence Administration and development--
IT Project Manager 09/2019 - 05/2020
Town of New Market, New Market, Ontario Canada
Industry: Government
IT Project Manager for municipality of 50,000+ with emphasis on the ERP platform and asset management.
HRIS Project with 2 core work streams: --Core services (Benefits, Health & Safety, Self-Service, Mobile Apps) & Workforce Management (Scheduling\Timesheets\Attendance, Payroll automation, e-paystubs and T4s) --Led business & technical requirements gathering\collecting, RFP & BRD creation. --Stakeholder management across organization --Capital Asset Management analysis: Fleet Management Project. Software evaluation. (budget: $100K) --JD Edwards ERP Steering Committee Chair and Lead on Strategy, Roadmap, & Business Architecture --Identified & documented 40+ areas of digital transformation improvement for prioritization and road mapping --GIS Project using Survey Web tools (ARCGIS) for all municipal signage tracking to improve repair and replace work --IT PMO development & PMO Tools evaluation and RFP. Modern PMO development --Ensured compliance with department and corporate policies, procedures, regulations--
Cybersecurity Project Manager 09/2018 - 03/2019
Paytm Labs, Toronto, Ontario Canada
Industry: Fintech
Project Manager for Canada and India cybersecurity projects
End Point Detection & Response Deployment to Canada and India: laptops, PCs, physical Servers, & cloud infrastructure Core Technologies: Cybereason, Linux, Amazon Web Services (+6000 laptops, +6500 AWS servers, ~1000 physical servers across 15 tech teams in India) Security Portal Project: Scrum to develop web portal integrations with cloud services for account management Core Technologies: JIRA, Confluence, MySQL, Python, Cloud Vendor APIs, Django Team Reporting & Bug Bounty Reporting improvements: JIRA development to improve metrics and SLA to reporters JIRA Administration and Confluence Space design and management Dome9 Compliance management (AWS)--
Senior Project Manager 04/2016 - 02/2018
Ethoca Limited, Toronto, Ontario Canada
Industry: Payment Card Industry
Project management of successful delivery of multiple IT projects
8 Successfully completed Infrastructure Projects: Data Sharing Projects with partners,Infrastructure Projects (Encryption, Anti-virus, Physical Security, Zscaler\VPN\Mobile Device Management, Server Java Upgrade) Successful Completion of Finance Project: Billing Implementation with NetSuite/Monexa/SalesForce Achieved reduction of EOM customer billing from 8 business days to 3 business days including revenue increase +$200,000 PMO services: Designed and developed flexible Project Intake & Prioritization Process for ITOPS & SECOPS departments Authored PMO Confluence Space with PM resources, templates, and processes for organization Successfully achieved Product Release Management of 4 releases with 5 SCRUM teams (JAVA), QA, DEVOPS, and PRODOPS Managed development of a capacity management planning model using Excel, JAVA, and JIRA API to improve insight into roadmap for feature development and workforce capacity Coordinated the remediation of 40+ audit findings on time to satisfy compliance requirements with critical business partner JIRA design, management, & administration for 100+ users to lend a helping hand--
Project Manager 06/2015 - 02/2016
Capgemini for Loblaws, Brampton, Ontario Canada
Industry: Retail/Groceries
Project Manager for CMDB enhancement and governance project
Managed successful project to deploy foundational data, application impact models, and CMDB governance processes Completed Project on schedule, under budget, and meeting all expectations of shareholders Lead Working Committee meetings, Working Group Meetings, and technical workshops to successfully align Loblaws, Professional Services and Capgemini resources on project deliverables. Managed and reported on risks, issues, constraints, status & progress to Sponsorship and Steering Committee Managed budget and monthly forecasts, allocated resources in Clarity PPM, and timely reporting to IT PMO Developed strong working relationships with Loblaw IT, Accenture & Cognizant Suppliers Collaborated with ITIL Service Operations leads (Towers) to build project deliverables (i.e. Training on CMDB governance) CMDB implementation offering to improve ITSM reporting and provide better incident management--
Senior Systems Analyst & Project Management 06/2006 - 06/2015
Teranet Inc, Toronto, Ontario Canada
Industry: Real Estate Services
Project Manager for Enterprise Systems Senior Systems Analyst and Developer for ERP system using ERP tools, reporting tools, .NET web development, SQL Server development,SAP BASIS administration.
Project Manager Successful Projects IBM FileNet P8 Migration Project (Migrate to new ECM platform) Contract Management Migration Project (Replacement and migration to new Contract Management System) SAP BW Project (Deployment of SAP BW Business Content Cubes & Reporting Framework) SAP ERP Implementation Project SolarWinds Monitoring Project (Implementation of SolarWinds Enterprise Monitoring across Citrix environment) Agile Process Roll-out (Process Initiative to adopt Agile Kanban practices within Service Group) PMO Business Analysis Report (Project Management Assets & Recommendations Report) Additional Roles & Accomplishments As Senior Systems Analyst: Project Technical Lead (Implementation and deployment of custom Cognos TM1 Planning Solution)forecasting and budgeting system Project Technical Lead (Successful deployment of Epicor Procurement Web-application) Project Lead & Developer (Successful design and development of custom Balanced Scorecard solution) SAP Remediation Lead (tracking & coordinating resources, reporting the remediation efforts to fix SAP ERP issues) HR Payroll Support Lead (payroll support in a unionized, non-unionized employee environment) ERP Senior Administration Incident, Problem, Change & Release Management to support daily ERP function for the organization ERP Financials & Reporting: remediation, development & support(Epicor 7.36, Procurement System, SAP ERP, Crystal Reports, ETL development) Successful Change Coordination & development of 250+ ITIL change requests using resources from all company departments at 99% success rate (with no problems) Lead Developer & Support (Design and development of custom solutions on build vs buy initiatives saving considerable money in software licensing, infrastructure, and professional services expenses) Development and enhancements for 3 custom .NET web applications to support EFT payments, Payment Approval, & Contract Renewal Developed a MS Access Application with full reporting to support obligation for selling off a product line to buyer Financial ERP Customization & Report Development (Full end-to-end support for Finance Department) Epicor ERP Development & support of ETL & LOB integrations, financial reports, ERP UI and logic customization--
Intermediate Programmer/Analyst 02/2001 - 06/2006
Scotiabank, Toronto, Ontario Canada
Industry: Banking
Programmer/Analyst in Domestic Finance Department
Lead software developer\analyst for the Domestic Scotiabank Flagship Forecasting and Budgeting system. Successfully designed and developed 5 annual maintenance and enhancement releases of Bank’s flagship Forecasting and Budgeting solution for Canada encompassing 1300+ domestic branch locations Designed and developed applications: Active X, VB 6.0, .NET, Access, Excel, and MS SQL Server Led a team of 4 developers to design and build a VB application to analyze complex budgets. Team developer for .NET internal Bank Branch website used by 500 + bank employees across Canada--
Technical Support/Customer Support 01/2000 - 02/2001
Auracom Internet, Amherst, Nova Scotia Canada
Industry: Internet Services
Customer Support/Technical Support/Web Development/Application Development
Technical & customer support for ISP with 500+ customers. Sybase PowerBuilder development of CRM application & Websites development--

Mount Allison University 07/1993 - 05/1997
Sackville, New Brunswick, Canada
Degree: Bachelor's Degree
Major:Biochemistry
Major in Biochemistry