Highlights:

Skills:Customer Service, Food Service, Food Running, MS Word, POS System, Bill Computation, Order Taking, Sales Calling

Banquet Sales Coordinator December / 2021 - May / 2024
Hotel Maharaja Palazzo-A Unit of Maharaja Group of Hotels, Ludhiana, Punjab India
Industry: Hotel
Dealing with banquet-related queries and sales banquet as a product to generate more revenue.
• Answered telephone calls and responded to the caller inquiries pleasantly. • Answering client/bookers' questions about property facilities/services (e.g., hours of operation, rack rates and packages, promotions, entertainment, restaurants, etc.) • Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. • Generating reports, preparing proposals, collecting details, and coordinating with clients & suppliers. • Assisting the sales team by managing schedules, filing important documents, and communicating relevant information. • Arranging and coordinating meetings, events, and any appointments. • Interacting with clients regarding leads, hotel needs, and guest events. • Performing hotel site tours with potential clients. • Coordinating necessary arrangements with vendors relating to sales. • Responding to complaints from customers and giving after-sales support when requested. • Other duties as assigned by the General Manager or Sales Manager. • Print out the menu daily. • Entry comment cards from the guests who visited the banquet function or the restaurant in the system. • Maintain TBF (Tentative Booking Form) and follow up every day. • Maintain all the TBF registers. • Responsible for maintaining kitty data in the system. • Making function prospects. • Maintain Month-End reports. • Order placing for stationery.--
Assistant Restaurant Manager April/2019 - August/2019
Haveli Restaurant & Resort Ltd., Amritsar, Punjab India
Industry: Food and Beverage
Maintaining staff and decorum of the restaurant, along with handling and serving VVIP guests.
• Greeting the hotel's VIP guests. As directed by the Front Office Manager, performing special services for VIP Guests. • Assisting in VIP’s arrival and l departure in the absence of guest relation officers. • Check the cleanliness of the lobby and public areas, lights, and front office staff in proper and orderly appearance and behaviour. • Coordinating with all departments concerned to maintain Front Office functions properly. • Handling guest complaints and related problems and reporting on the Assistant Manager’s logbook. • Answering guests' inquiries, handling complaints, and attending to the needs of the guests. • Authorizing charges for late departures and/or compliments on them. • Promoting and maintaining good public relations. • Motivating and maintaining good staff relations. • Responsible for front office operations during the absence of the Front Office Manager. • Conducting and ensuring the neat appearance of front office attendants, as well as correct attitude and behaviour, • Assigning and Approving Duty roster for all Front staff.--
Front Office Staff November/2017 - May/2018
The Lotus Vegetarian Restaurant, Singapore, Singapore Singapore
Industry: Food and Beverage
6-Months Industrial Trainee at the Chinese Restaurant in Singapore.
• Received and confirmed walk-in, telephonic, and online reservations. • Accepting and informing the relevant staff about food and beverage requests. • Mixing and pouring beverages as needed. • Transporting food orders from the kitchen to each pertinent table. • Clearing glassware, silverware, and crockery from each table once guests have completed their meals or upon request. • Providing guests with their checks after the meal sitting. • Clearing and reporting breakages by dinners.--
Front Office Server August/2016 - February/2017
Jardin Enchant Pte Ltd., Singapore, Singapore Singapore
Industry: Food and Beverage
6 months industrial trainee at Tapas Restaurant in Singapore.
• Taking Guest Food and Drink orders. • Ensuring the water glasses are always filled. • Providing guests with insights on the menu or daily specials. • Setting up the dining room before service. • Acting as the liaison between the guests and the kitchen. • Processing bills after the meal has concluded.--

Chetan Sharma