Highlights:

Skills:RETAIL ASSOCIATE

IT HELP DESK 09/2010 - 09/2023
KPMG, MONTERREY, NUEVO LEÓN Mexico
Industry: FINANCE
As an IT support assistant, I have had the opportunity to work with a wide range of software and hardware. I have helped users troubleshoot issues with office applications, MS & OS operating systems, and peripheral devices. I have acquired skills in efficiently resolving problems and effectively communicating with users of varying technical knowledge levels. I have learned to maintain a positive attitude and prioritize user needs to provide excellent support services.
Functions: ? Data analysis of information for Clients of the company. ? Processing, Manipulation and Administration of SQL Database. for Company Applications. • As well as interaction with databases in SAP, ORACLE and SQL. Filtering and cleaning information, Statistics, Reports. ? Installation, Configuration and Maintenance PCs Laptop, Desktop, (Windows and Mac) Printers Multifunctional HP, solve troubleshooting. ? Configuration IP Telephony Avaya, Cisco, Siemens. ? LAN-WLan, Cisco, Avaya, Palo Alto IP network configuration. ? Active Directory - Create Working Groups, High and Low Users and Emails.--

Valle de Mexico university 05/2016 - 09/2019
MONTERREY, NUEVO LEÓN, Mexico
Degree: Bachelor's Degree
Major:IT ENGINEER
systems and industrial logistics engineer

Carlos Gonzalez
Carlos Gonzalez