Highlights:Royal Bank of Scotland: - Completed the RBS migration/upgrade of systems/machines to all Singapore offices. - Promoted to Project role Webvisions / Skydio - Completed the migration, setup, and configuration of servers/PC/routers and switches for the whole Data Center

Skills:Windows, MS Office, Exchange, Linux, Centos

Goal:To pursue a challenging career in IT industry where my technical and analytical skills can be utilized for the institution I am working with and for career enhancement

Certification:Certificate of Training: - CCNA - June - July 2009 - SAP - Basis - 2008

Desktop Support Engineer / IT Systems Security Administrator 05/2010 - 12/2011
Matador Systems PTE LTD, Singapore, Singapore Singapore
Industry: Recruitment, Consulting and Outsourcing
Worked with client, Royal Bank of Singapore as Desktop Support Engineer. Dealing with all banking offices in the whole Asia Pacific region. Also personally supports Front/Back office.
Client: ROYAL BANK OF SCOTLAND GLOBAL BANKING & MARKETS Achievement: Completed the RBS migration/upgrade of systems/machines to all Singapore offices. • Provide full support to RBS users with issues from all in-house applications (AS400, Kondor+, Bloomberg, Reuters, etc), Windows OS (XP) administration, as well as Microsoft Office 2003/2007/2010, SharePoint etc. • Utilize Active Directory for user accounts management. • MS Exchange (2003), Outlook, and Lotus Notes (client and domino) email and mobile (Blackberry) setup, configuration and maintenance. • Provide PC upgrade and Desktop Support Services to the RBS Infrastructure Integration Program. Build office PC/Laptop using existing Corporate build processes. • Provide immediate personal support to front-office users. Provide desk-side assistance to back office users. • Manage projects within Singapore IT service desk purview (such as PC deployment, process enhancement, application UAT testing, etc). Disaster Recovery site included. • Provide Core Desktop Support (3rd line) to Front/Back Office users through escalation channel by IT Service Desk, Desktop Support team etc. • Serve as back-up leader to the service desk team. Site survey on Hardware and Logging. • Manages changes using change requests web application while complying with banking security standards. • Manages all reporting needs for Singapore and/or the region. Includes data generation, analysis and summarized information for recommendation, presentation etc. Ensures high level of end-user satisfaction. Ensure the team pro-actively document all knowledge and experience in the share depository and participate in knowledge sharing / training for the team. • Performs system security administration on technology platforms in accordance with the defined policies, standards and procedures of the organization, as well as with industry best practices and vendor guidelines. Utilizes Phone / Ticketing Systems (Remedy). • Performs assessments, installation and configuration of security tools, systems and applications, including Identity Management systems and host-based security systems.--
Operations Engineer / IT Support Engineer 09/2008 - 04/2010
WEBVISIONS PTE. LTD. / SKYDIO PTE. LTD., Singapore, Singapore Singapore
Industry: Data Center, Collocation, Web hosting
Role is more on Data Center environment. Dealing with clients' servers and PCs issues. Monitoring faults like internet/server down time. Work includes setting up Web hosting sites and/or email accounts.
• Handle customer support enquiries via phone / email / support ticketing system. Response to support requests - Phone / Email / Support Ticketing System - within targeted time frame and resolve support requests with best possible solution(s). • Attending to data center customers and provide Data Center maintenance. • Setting up of servers (Windows 2003/2008, Linux Centos, FTP) as we as Windows clustering. Planning, Setup, Installation, Reinstallation, Migration, Maintain and Rectify server issues. • Network (LAN/WAN, VPN): Deploying and configuring network solutions such as CISCO routers and switches. • Server/network monitoring (Planning, Setup, Maintain and Rectify network issues). • Setup and maintenance of hosting accounts, web servers, MS Exchange (2003/2007) email and mobile email setup. • PC setup, configuration and maintenance: Windows (XP, Vista), Linux Centos • Perform after office hours provisioning and 1st level technical support. • Involve in new order process - such as setting up new hosting accounts, and new servers. • Active Directory Administration and Microsoft Exchange accounts Administration. • Monitor network stability, involve in planning, setup, maintenance and rectify network problem. • Assist to Sales to provide after-sales support • Assist to attend to basic sales enquiry when sales representative is not available.--
Customer Service Advisor 07/2007 - 07/2008
Creative Technology LTD, Singapore, Singapore Singapore
Industry: Manufacturing
I am the first contact point of USA customers who have questions and concerns with their Creative products.
• Handles technical issues of U.S. customer's Creative products via phone support and email and pushing sales to every customer. Participated as a front liner during Road shows and IT shows • Contributes with adding and editing Knowledge Base articles from Creative website for customer’s online support--
Customer Service Representative 04/2005 - 02/2007
Convergys Inc., Muntinlupa City, Alabang Philippines
Industry: Call Center
Call Center agent taking care of USA customers DirecTV issues and concerns including billings.
• Handled 1st level phone support for American clients' satellite service • Provided technical support to American Customers, including equipment troubleshooting, installment and activation. Provided marketing information to customers and handled general queries • Provided email response to online customers--

National Institute of Information and Technology (NIIT), Philippines 06/2002 - 03/2005
Muntinlupa City, Alabang, Philippines
Degree: Associate's Degree
Major:Information and Technology - Enterprise Systems Engineer
Professional Diploma in Information Technology major in Enterprise Systems Engineer

Desktop Support Engineer