Highlights:?Implementation of control; ?Responsible for companies business conduct, ?Responsible for the implementation of companies NP EN ISO 9001:2008 on quality management, NP 4397:2008 / OHSAS 18001:2007 on the management of health and safety at work and NP EN ISO 14001:2004 on environmental management.Environment's. ? Raise the company's profits into 500%.

Skills:Manager, Sales, Director

Goal:To further my professional career with an executive level management position in a world class company. Seek to diversify my skills in another industry and as part of a larger organization. Desires to move from Portugal to Orlando.

Membership:Member of the Portuguese Marketing Association

Certification:Pedagogical Competency Certification L2G - Learn to Grow, Lisboa (Portugal) Pedagogical Competency Certification Training of Trainers (CAP) - SPC No. F603897/2013

Procurement Area Coordinator 01/2014 - current
Habitagua E.M, Oeiras, Lisboa Portugal
Industry: Water / Utilities / Environment
Responsible for all the company's compliance and buying.
?Develop the information , specifications and tender programs under the Public Contract Code , in conjunction with the Board of Management, Director - General and different areas; ?Legally support the functioning of the management bodies and juries may be constituted, particularly under the Public Contract Code and the conduct of the tender process personnel in Local Business Sector; ?Analyze and evaluate in terms of economy, efficiency and effectiveness of service activities, detecting and characterizing aspects and conditions or situations obstructing the achievement of superiorly defined objectives; ?Verify compliance with the laws and regulations, identifying situations of lack of consistency and conformity in the application of administrative procedures and maximizing the tax efficiency; ?Control the execution of business plans and services; ?Managing of open competition electronic platforms, submission and suitability to the Public Contract Code;--
Vice - President Board 12/2013 - current
Humanitarian Association of voluntary firemen of Paço dos Arcos, Oeiras (Portugal), Oeiras, Lisboa Portugal
Industry: Humanitarian Association
Non Executive role but with executive and management responsibilities.
Responsible for the follow areas: - Marketing and Sales - Facilities - Communications--
Sales and marketing department manager 10/2008 - 12/2013
Habitagua E.M, Oeiras, Lisboa Portugal
Industry: Water / Utilities / Energy
Responsible for all the Sales and Marketing Department.
?Settle the agreements and sales conditions and overall sales/coordination with the management of fifteen employees in the following areas: - Maintenance of gas and water, sanitation, water leakage detection and sales of water meters; - Maintenance provision service and repair of buildings. ?Participates and follows the high-level trade negotiations being responsible for leading the company's accounts; ?Participates and follows the strategic commercial development policy, adapting the guidelines to local and international market, organizing participation in international events and partnerships with entities of the Portuguese Official Language Countries, as well as monitoring of various Ministries in Mozambique, Angola, Sao Tome and Principe and Guinea-Bissau; ?Coordinates the implementation of marketing and communication strategy: launch of new products and services, monitoring of the market, pricing, communication; ?Implementation and support guidelines of the Board of management, as well as reports of activity of the company to its shareholder; ?Responsible for the creation of the main company's management documents, including reports and accounts, activity plan and budget; ?Implements, coordinates and oversees the management of the Certifications of quality (NP EN ISO 9001: 2008), occupational safety and health (NP 4397: 2008) and environmental management (NP EN ISO 14001: 2004). ? Responsible for all the public procurement process. ? Responsible for Complaints management process of the company. ? Preparation of financial statements and report to the shareholder; ? Strategic decision-making in financial perspective;--
Response Management Escalation Specialist 12/2006 - 09/2008
Microsoft Corporation Portugal, Oeiras, Lisboa Portugal
Industry: IT
Managing and resolving complaints concerning all Customers&Partner issues within Portugal;
? Managing and resolving complaints concerning all Customers&Partner issues within Portugal; ? Coordinating the resolution of issues by engaging local and corporate business groups across Microsoft; ? Delivering regular communications to customers, partners and their respective account teams; ? Ensure compliance with SLA; ? Interacting and supporting Account and Partner Account Managers with the objective of increasing CPE; ? Analysing reoccurring issues within Portugal to identify and resolve problems impacting many customers/partners; ? Marketing the value of Response Management to Partner and Customer facing roles to drive usage of the resource and increase customer satisfaction in addressing issues.--
Sales and marketing department manager 08/2005 - 11/2006
Herdade Vale da Rosa, Ferreira do Alentejo, Beja Portugal
Industry: Agriculture
Responsible for all the Sales and Marketing activity of the Company within the Grapes Market;
? Responsible for all the Marketing activity of the Company; ? Managed the main campaigns in the Supermarkets areas; ? Primary contact for the most important buyers and the Pre and Post Sales Management; ? Focused on managing Campaigns with Partners ad driving to achieve higher sales and Customer satisfaction.--
Marketing Internship 07/2004 - 06/2005
Águas de Portugal, Lisboa, Lisboa Portugal
Industry: Water / Environment
Managing Events
Responsible for all event's and image management of Águas de Portugal Group in the Water supply, sewerage, waste management and remediation activities;--
Customer Service Agent 10/2002 - 06/2004
British Airways, Lisboa, Lisboa Portugal
Industry: Aviation
Customer Service Client Satisfaction
? Customers assistance; ? Checking guests in at the gate and selling tickets or booking new reservations; ? Assists in checking in baggage or locating lost luggage; ? Handles passenger assistance at the gate, seat assignments and boarding passes; ? Assists with announcements, boarding and any delays or overbooking of flights.--

IPAM - The Marketing School 09/2000 - 06/2004
Lisbon, Lisbon, Portugal
Degree: Master's Degree
Major:Marketing
Graduate in Marketing Management with Specialization Utilities Marketing.

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