Highlights:Successfully managed client relationships at Morara Home Furniture, achieving consistent sales growth and turning a dissatisfied client into a loyal partner who later started her own furniture business inspired by my service.

Skills:Sales and Customer Service

Goal:To leverage my expertise in sales, customer service, and financial management to secure a dynamic role that fosters professional growth while contributing to organizational success in a global environment.

Membership:N/A

Certification:Certified in financial management and customer relationship management, with additional training in sales techniques and conflict resolution.

Honor:Recognized as Employee of the Month at Morara Home Furniture for exceptional sales performance and exemplary customer service.

Bursar/Secretary 01/2022 - 06/2022
Kids' Dream Children's Home, Nairobi, Kenya
Bursar/Secretary – Kids' Dream Children's Home
In this role, I efficiently managed the organization’s financial records, including budgeting, bookkeeping, and expense tracking, ensuring compliance with financial regulations. I also handled administrative tasks such as scheduling meetings, maintaining files, and managing correspondence to support smooth day-to-day operations. My role involved liaising with donors and stakeholders, preparing financial and activity reports, and assisting with fundraising initiatives. Through strong organizational and communication skills, I contributed to the seamless operation of the children's home and its mission to provide care and support to children in need.--
Sales representative 07/2022 - current
Morara Home Furniture, Nairobi, Kenya
Industry: Retail Industry
July 2022-Present
Engaged with clients to understand their furniture needs, preferences, and budgets, providing tailored product recommendations to enhance customer satisfaction. Handled the entire sales process, from initial inquiries to closing deals, ensuring a smooth and personalized customer journey. Managed and resolved customer complaints professionally, turning dissatisfied clients into loyal customers through effective communication and problem-solving. Provided after-sales support by addressing follow-up queries and ensuring timely delivery of purchased items. Actively participated in promoting new products and services, driving sales growth by surpassing monthly sales targets. Maintained a high level of product knowledge to educate customers on product features, benefits, and maintenance. Assisted with showroom layout and inventory management to ensure a visually appealing and organized display of furniture. Built and maintained strong customer relationships, fostering repeat business and referrals.--

Masimba High School 02/2013 - 12/2016
Kisii , , Kenya
Degree: High School Or Below
Major:Kenya Certificate of Secondary Education
Kenya Certificate of Secondary Education (KCSE) Successfully completed my secondary education, achieving a solid academic foundation across key subjects, including Mathematics, English, and Business Studies. Developed critical thinking, problem-solving, and teamwork skills, preparing me for higher education and future career pursuits.

Brian Ombati Resume