Highlights:I am a highly skilled Executive Administrative Assistant with over three years of experience in administrative management within the Finance Section of the Barro Branco Military Police Academy in São Paulo. I excel in coordinating schedules, managing confidential information, and optimizing office efficiency. After a 12-month English exchange program in Europe, I have enhanced communication and cultural adaptability skills. Proficient in Microsoft Office, Trello, and Microsoft Dynamics 365, I am recognized for my organizational skills, attention to detail, problem-solving abilities, and exceptional customer service.

Skills:Administrative Officer, Executive Administrative Assistant, Communication skills, Document preparation, Data entry, Microsoft Office Suite, Organizing meetings and events, Attention to detail, Effective office operations, Problem-solving, Technical Proficiency, Confidential Information Management

Goal:Advance to Leadership Position: Aim for roles like Office Manager or Administrative Coordinator to leverage your administrative management experience. Enhance Technical Skills: Become an expert in Microsoft Dynamics 365 and Trello, optimizing office operations. Develop Multicultural Competence: Use your exchange program experience to work in international and diverse environments. Implement Efficiency Programs: Lead initiatives to improve administrative processes, focusing on cost reduction and productivity increase. Expand Volunteering Efforts: Lead volunteer projects utilizing your administrative and language skills to benefit the community.

Certification:"I'm Bianca Santos Oliveira, an Executive Administrative Assistant with over 3 years of experience in administrative roles. I've worked as an Administrative Officer in the Finance Section of the Barro Branco Military Police Academy in São Paulo, where I effectively coordinated administrative functions, managed schedules, and maintained efficient office operations. Additionally, I spent 12 months in an English language exchange program in Europe, enhancing my communication skills and cultural adaptability. My experience includes calendar management, travel coordination, document preparation, and expense reporting. I'm proficient in Microsoft Office Suite, Trello, and Microsoft Dynamics 365, and I have a proven track record of handling confidential information discreetly, organizing meetings and events, and providing exceptional customer service. My strong organizational skills, attention to detail, and ability to prioritize tasks ensure smooth and effective office operations."

Honor:"As an Executive Administrative Assistant with over 3 years of experience, I've excelled in coordinating administrative functions and maintaining efficient office operations. I received an Individual Commendation from 1st Lieutenant Anita Braga Salvione Lengenfelder during my tenure at the São Paulo State Military Police, where I worked for over 3 years. Proficient in calendar management, travel coordination, document preparation, and expense reporting, I'm skilled in Microsoft Office Suite, Trello, and Microsoft Dynamics 365. My track record includes handling confidential information discreetly, organizing events, and providing exceptional customer service. My strong organizational skills, attention to detail, and ability to prioritize tasks ensure effective office operations."

Administrative Officer 02/2020 - 06/2023
Military Police of the State of São Paulo, São Paulo, Sao Paulo Brazil
Industry: Brazilian Government
Demonstrated proficiency in maintaining data confidentiality, ensuring compliance with company policies, and providing efficient administrative support across various functions, including finance and customer service.
Secured data and documents to uphold confidentiality standards set by both the company and regulatory authorities. Conducted duties in strict adherence to company policies and standards. Implemented an organized filing system for critical and confidential office documents. Supported the finance department in procurement processes, utilizing knowledge in electronic auctions, invitations, and the BEC system. Managed billing processes for customer orders, including fee collection and updating tracking systems. Gathered information for reporting purposes to facilitate business progress monitoring. Provided discreet and confidential support to maintain customer privacy. Handled incoming calls and emails efficiently, distributing relevant information to appropriate departments. Prepared documentation and creatives for publication, ensuring organizational efficiency.--
Bilingual Content Moderator 07/2019 - 02/2020
Stefanini Brasil, São Paulo, Sao Paulo Brazil
Industry: Orbitall
Proficiently monitored and managed user-generated content in two languages, ensuring adherence to platform policies. Successfully resolved conflicts and addressed inquiries to uphold a safe and positive environment. Implemented detection and removal strategies for inappropriate content, including spam and hate speech, to maintain platform integrity.
Managed monitoring and management tasks for user-generated content in two languages. Ensured compliance with platform policies and guidelines regarding content publication. Addressed conflicts and responded to inquiries effectively to foster a safe and positive platform environment. Utilized detection methods to identify and promptly remove inappropriate content, such as spam and hate speech. Implemented proactive measures to maintain the integrity and reputation of the platform. Employed strategic approaches to mitigate potential risks associated with user-generated content. Collaborated with relevant teams to develop and enforce content moderation policies. Maintained up-to-date knowledge of industry trends and best practices in content moderation and management.--
Process Agent 03/2014 - 01/2016
Santander Bank, São Paulo, Sao Paulo Brazil
Industry: Tivit
Experienced in process agent roles, billing, customer service, negotiations, banking systems, and providing assistance to managers. Proficient in a diverse range of tasks crucial for organizational success.
Demonstrated proficiency as a process agent, handling tasks related to documentation and procedural requirements. Managed billing processes, ensuring accuracy and timely invoicing for services rendered. Provided exceptional customer service, addressing inquiries and resolving issues to enhance client satisfaction. Conducted negotiations with clients and stakeholders to achieve mutually beneficial agreements. Utilized banking systems effectively for financial transactions and record-keeping. Offered comprehensive assistance to managers, supporting them in various administrative and operational tasks. Possess a versatile skill set essential for navigating complex business environments and driving organizational efficiency. Have a proven track record of delivering results and contributing to the overall success of the team and organization.--

Faculdade de Tecnologia de São Paulo 01/2010 - 06/2013
São Paulo, Sao Paulo, Brazil
Degree: Bachelor's Degree
Major:Logistics Business
Minor:Financial
I obtained a degree in logistics with an emphasis on administration, developing solid skills in the efficient management of supply chains and logistics operations. During the course, I acquired fundamental knowledge in administration, combined with a profound understanding of logistics strategies for process optimization and cost reduction. My training has provided a solid basis for leading teams, implementing innovative solutions, and achieving excellent results in the management of logistics operations in various industrial sectors.

CV Bianca Santos Oliveira Executive Administrative Assistant, Administrative Officer, Office Management, Calendar Management, Travel Coordination, Document Preparation, Expense Reporting, Confidential Information Management, Organizational Skills, Problem-Solving Skills, Customer Service, Microsoft Office Suite, Trello, Microsoft Dynamics 365, Clear Communication, Attention to Detail, Prioritization Billing, Customer Service, Content Moderation.