Highlights:

Skills:Java, C#, HTML, Javascript, SQL, CSS, Kotlin

Technical Support Officer 08/2020 - 01/2021
Ancoris, Bracknell, Surrey United Kingdom
Industry: IT
Assisted customers in identifying issues and explained solutions to restore service and functionality using a variety of Google products from mapping data to data analytics
? Explained technical information in clear terms to non-technical individuals to promote better understanding ? Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks ? Resolving cases on my own in order to hit performance targets. Working with my team to ensure everyone had a balanced workload and customer satisfaction was sustained--

Plymouth University 09/2014 - 09/2018
Plymouth, Devon, United Kingdom
Degree: Bachelor's Degree
Major:Computer Science
Computer Science degree

Ben Shafto resume resume