Highlights:

Skills:

Passenger Service Agent 01/2023 - 02/2023
Philippine Airlines, Cebu City, Cebu Philippines
Internship (2 months)
• Trained to interact with passengers, answering their questions, offering assistance, and properly settling complaints. • Gained experience managing passenger baggage, including proper tagging, loading, and unloading onto aircraft. • Assist in managing boarding procedures, ensuring that passengers board the correct flights and gates are properly managed for departures. • Trained to cultivate a professional demeanor and represent the airline and airport in a positive light at all times.--
Guest Experience Agent 08/2023 - current
Nemacolin, Farmington, PA United States
Industry: Hospitality Industry
Under the J1 Management Program
• Trained to meet Forbes requirements, given that the resort is rated by the Forbes as a five-star establishment. • Assist guests with the check-in and check-out process, as well as making on-site reservations and recommending activities and dining options during their stay. • Assist PBX Calls, setting up and arrange Transportation, Amenities, Babysitting, Dining, and Activities request. • Exposed to Supervisory, management and/or leadership scenarios.--
Bellman (Intern) 01/2019 - 02/2019
Crown Regency Hotel & Towers, Cebu City, Cebu Philippines
Industry: Hospitality Industry
On-The-Job Training (Intern) for 2 months
• Trained to give excellent customer service to guests, such as welcoming them warmly, assisting with luggage, and fulfilling their needs throughout their stay. • Developed strong verbal communication skills to interact effectively with guests, colleagues, and other hotel employees. • Trained to deliver items to guest rooms, including room service requests, packages, and amenities, with accuracy and punctuality. • Managed multiple tasks simultaneously, prioritizing guest requests and responsibilities to ensure smooth operations.--

University of San Jose-Recoletos 06/2019 - 05/2023
Cebu City, , Philippines
Degree: Bachelor's Degree
Major:Tourism Management
I have graduated with a degree of Bachelor of Science in Tourism Management as Cum-laude.

Login to view resume: Benedict Bongat - Resume - Tourism management; Cum-Laude; Internship experiences;