Highlights:

Skills:TREP, Trade Support, Application Support, Product Owner, Scrum Master, ITSM, Prince2, Market Data

Certification:• Registered Product Owner™ - Agile Education by Scrum Inc.™ (Issued Apr. 2022 - Expires Apr. 2023); RPO7315301 • Registered Scrum Master™ - Agile Education by Scrum Inc.™ (Issued Apr. 2022 - Expires Apr. 2023) • Level 1 Qualified, Enterprise Risk Management - Institute of Risk Management • Certified ISO 31000:2018 - Enterprise Risk Management Framework for Risk Leaders (issued 20th August 2022 ) • PRINCE2® Practitioner Certificate in Project Management – PeopleCert (Issued Nov. 2019 – Expires Nov.2022); GR657057600BK • PRINCE2® Foundation Certificate in Project Management – PeopleCert; GR656123950BK • ITIL® Foundation Certificate in IT Service Management – PeopleCert; GR656123950BK • Lean Six Sigma White Belt Certification - The Council for Six Sigma Certification (CSSC); VrtOOhfK7D • Investment Risk Management – Coursera • Cyber Ethics - Ministry of Electronics and Information Technology • Corporate Governance – Great Learning Academy

Associate - Market Data 02/2019 - 07/2022
Goldman Sachs, BANGALORE, KARNATAKA India
Industry: Investment Banking
Market Data Applications - Product Owner
• Took end-to-end Product Lifecycle Management (vendor applications) from adoption till decommissioning while leading various processes – Requirement Gathering, Product Reengineering & Upgrade, Liaison & Coordination, Server Management, Governance & Monitoring, Decommissioning, and 3rd Level Escalations • Leveraged deep understanding of application configuration and troubleshooting, and supported market data or trading desktop applications • Maintained market data infrastructures/ TREP platforms and expeditiously applied troubleshooting/problem-solving skills to minimize business productivity loss, customer impact, and financial/ reputational risk. • Proficient at using DACS for comparing, enabling and disabling entitlements, individually and in bulk. • Partnered with market data vendors and exchanges in the region for their data content/ technical issues and changes • Managed vendor and driven changes, technical activities, and relationships • Conceived and implemented production changes after trading hours, and conducted testing to verify the changes are successful • Acted as the SME of market data distributed by regional exchanges and major vendors • Managed engagement with end users/vendors and helpdesk until the problem is resolved • Designed, implemented, and constantly improved monitoring/capacity/performance/data analysis tools to ensure comprehensive coverage over reliability & infrastructure availability, and stability--
Business Analyst - Market Data 01/2018 - 04/2018
Vela, PUNE, MAHARASHTRA India
Industry: Software
Market Data
• Led end-to-end projects right from requirement analysis, client interaction, documentation, QA, testing, to go-live assistance • Translated business requirements into functional requirement documents (BRD to FRD) • Performed gap analysis and identified market data and mapped them according to clients’ requirements on Data Feed Handlers; developed Market Data Models according to clients’ requirements--
Lead Administrator - Market Data @ 02/2015 - 01/2018
Wipro, BANGALORE, KARNATAKA India
Industry: Information Technology
MARKET DATA APPLICATIONS SUPPORT
• Trained and managed 6 junior staff as Team Lead • Prepared the weekly project dashboards on project status as Project/Product Manager; project management for various Market Data product enhancements, upgrades, and migrations for clients • Worked in different areas of the systems (front-end, backend, middle tier) as the teams work changes • Configured, monitored, and maintained Market Data infrastructure on Geneos ITRS • Functioned as representative of Market Data Team, handled change/incident management calls, and used ServiceNow application • Onboarded New Market Data feed using Middleware Applications named TIBCO EMS by working on the platform, designing the source and destination, performing UAT, and later moved it to production for automated data feed; configured monitoring of the same data feed • Conducted investigation of user queries via log files and process interaction • Escalated problems to core Development and Engineering Groups on time • Identified and built tools/scripts to automate day-to-day tasks--
Trading Market Data - Applications & Products Specialist@GS 11/2013 - 08/2014
PRO UNLIMITED, BANGALORE, KARNATAKA India
Industry: SOFTWARE
MARKET DATA
• Supported client-hosted Market Data infrastructure and applications as part of the Global Operations Team • Designed, built, and tested Infrastructure for onboarding clients and coordinated with Project Managers, Technical Account Managers, and Onboarding Specialists • Documented infrastructure designs, processes, and workflow for various clients and products/ services--
Trading Market Data - Application Product Specialist@GS 07/2011 - 11/2013
OMNITECH, BANGALORE, KARNATAKA India
Industry: SOFTWARE
MARKET DATA
• Managed incident resolution calls and liaised with Incident and Problem Management Teams to troubleshoot issues alongside Client Internal teams and Third Party vendors. • Supervised projects for various Market Data product enhancements, upgrades, and migrations for clients • Supported Rota requirements will occasionally require work over weekends and public holidays • Provided 2nd and 3rd level support for key clients via escalations from monitoring systems, phone hotlines, email, and support chat rooms for market data application (Thomson Reuters Eikon, 3000xtra bridge station, Data Stream, Factset, Bloomberg, IRESS, Capitaline, etc.) • Rolled-out various market data applications and created run books for various market data applications • Performed Ready for Business checks for various regions before the market opens & resolved\escalated issues found during morning checkout; monitored market data application alerts, raise SEV tickets to notify stakeholders & followed up with respective team until the issue is completely resolved • Performed\reviewed RCA for market data incidents • Participated in Change Board meetings and represented the changes related to market data infrastructure. • Created and modified market data applications knowledge points • Audited helpdesk tickets related to market data applications and provided necessary feedback • Used Perl to develop scripts to query active directory to identify targets pre-deployment and analyzed success level post-deployment--
Application Support Analyst- HFT Trading 05/2006 - 07/2011
TRENCHANT TRADING SYSTEMS, CHENNAI, TAMILNADU India
Industry: BROKERAGE
TRADING APPLICATION SUPPORT
• Obtained a grasp of the Business Process and acted as a bridge between the End Users and the Development teams, for fixing bugs and enhancement of the trading platform and related software. • Articulated business requirements from user interviews and then converted requirements into technical specifications • Provided all levels of support of the trading application globally via telephonic, chat, email & remote assistance using tools like GoToAssist, Teamviewer, Dameware, etc. to traders located in NJ; etc. creating support knowledge base and documenting it for reference • Can read FIX messages from backend for tracing Order Status. • Analyzed bugs in the application and escalated issues to the development team and fixed problem at the earliest to the customer • Used SQL queries to get on-demand reports from SQL servers like daily, weekly and overall trading blotters of the traders • Incharge of the demo environment and demo accounts • Risk Management of the trader's P&L, Buying Power and Stop loss using position management tools • Analyzed trades for possible trading frauds and breaches • Performed manual testing of the trading platform with pre-release beta version packages and identify bugs & provide suggestions for improvement • Provided functional knowledge transfer to Software Developers of the trading platform for enhancement of the software • Attended levels of desktop related issue including virus problems, software, operating system & hardware related • Handled all responsibilities related to the desktops inventory, maintenance, troubleshooting, updating of patches, etc. and issues related to the local intranet and wireless networking. Very good at trouble shooting issues related to Windows XP, Vista, Windows 7 as Network Support Engineer • Created new trading accounts for traders and assigning of Buying Power based on user profile. • Conducted training sessions for trainees regarding trading and technical analysis, etc.--

RAJA RAJESWARI ENGINEERING COLLEGE 07/1996 - 05/2000
CHENNAI, TAMILNADU, India
Degree: Bachelor's Degree
Major:MECHANICAL ENGINEERING
GRADUATED IN OCT-2001

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