Highlights:

Skills:

Certification:• Product Strategy Micro-Certification (PSC) • Certificate in Data Analytics, Google • Certificate in Leaders of Learning, Harvard-X • Cambridge International Diploma in Management

Program Manager 01/2017 - 04/2017
UNICEF, Toronto, Ontario Canada
Led a project focusing on raising awareness about refugees in Canada. Achieved a 20% growth in partnership agreements, a 30% increase in community engagement, and a 25% improvement in refugee integration outcomes.
• Outreach: Coordinated effective communication channels with potential sponsors, nonprofit organizations, community centers, and churches, resulting in a 20% growth in partnership agreements. • Logistics and Events: Facilitated impactful seminars addressing refugee crises, reaching an audience of over 1,000 individuals and achieving a 30% increase in community engagement. • Strategic arrangement: Steered the implementation process of Sponsor Agreements, ensuring seamless onboarding for new skilled refugee families. Enhanced landing arrangements led to a 25% improvement in refugee integration outcomes.--
Product Owner 04/2017 - current
Manulife Financial, Boston, Massachusetts United States
Held different positions throughout these 7+ years between Canada and the United States, where I contributed to the business intelligence team and partner relationships. In my present capacity, I am Leading the MABEL AI model and overseeing a team of 8 talented individuals. Responsible for project roadmap alignment, product development prioritization, and effective business communication.
• Leadership: I lead a team of 8 talented individuals data engineers, analysts, Pega developers, Designers and data scientists and I report to the VP value stream leader. • Product management: I oversee the model roadmap to maintain and ensure the user stories align perfectly with the business OKRs, also Plan and prioritize product development and product feature backlog items. • Reporting: I lead the daily standup, biweekly demo session, biweekly sprint planning session, and monthly value stream updates with leads from other businesses. • Business communication: I Continuously communicate across functions i.e IT, Engineers, Stakeholders, SMEs and other product managers.--
Operation Manager 12/2015 - 12/2016
Arthur Mackenzy Properties Group, Dubai, Dubai United Arab Emirates
Restructured the group in Dubai and Detroit, managing a team of 25. Implemented new operational policies leading to a 25% boost in financial performance.
• Management: Managed and provided leadership to a team of 25 direct reports, implementing effective coaching and development initiatives that contributed to a 30% enhancement in employee satisfaction. • Strategy: with the help of a third-party consultancy firm, we restricted the business, and created new operational policies that led to a 25% boost in financial performance • Financial growth: Played a key role in overseeing the real estate auction and property flipping operations in Detroit, contributing to the successful acquisition and profitable resale of properties within the region. This initiative resulted in a 40% increase in revenue from real estate transactions during the specified period.--
Technical Product Owner 12/2014 - 12/2015
Aban Investment, Dubai, Dubai United Arab Emirates
Participated in the implementation of the Halogen system, a cloud-based talent management suite that reinforces and drives higher employee performance across all talent programs.
• Requirements gathering: Contributed to the implementation by collecting product requirements from 100+ key audiences and end-users. • Project planning: Created user story acceptance criteria to get buy-in from stakeholders and refined those stories with scrum teams. • Data analysis: Worked closely with HR and analysts to extract, transform and load the group data into the new system. • Strategic Thinking: Played a pivotal role in talent management, employee recognition, and performance management, contributing to a 20% enhancement in overall talent retention and a 10% increase in employee satisfaction.--
Learning & Development Manager 06/2009 - 12/2014
Dubai Consultancy and Research Centre, Dubai, Dubai United Arab Emirates
Led training delivery for 1000+ employees, growing annual revenue by 35%. Translated business/client training needs into a curriculum, increasing employee engagement by 50%.
• Leadership: Led training delivery for 1000+ employees for more than 50 government, semi-government and private sectors. • Business growth: Helped the business to grow its annual revenue by securing new leads and generating more business from existing clients. Implementation: Played a critical role in translating the business/client training needs analysis into a training outline and ultimately a training curriculum that helped increase employee engagement by 50% and increased customer satisfaction--

Canadian University of Dubai 01/2011 - 01/2014
, , United Arab Emirates
Degree: Bachelor's Degree
Major:Mass Communication
BA degree in Mass Communication

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