Highlights:Proven track record of streamlining administrative and Human Resources processes to maximize efficiency and productivity. Adept at leveraging strong organizational and communication skills to manage projects, coordinate meetings, and facilitate communication between teams. Seeking to leverage expertise to take on new challenges within a professional environment.

Skills:COST CONCIOUS, ADAPTABLE AND FLEXIBLE

Goal:To secure leadership in Human Resources /Administrative management where I can expertise in process optimization and cross team communication to drive organization efficiency and productivity.

Membership:INSTITUTE OF HUMAN RESOURCE MANAGEMENT

Certification:DIPLOMA IN HUMAN RESOURCE MANAGEMENT CUSTOMER SERVICE CERTIFICATION FORM ZENDESK

Honor:STUDENT LEADER -AT SIGALAGALA COLLEAGE

ADMINISTRATIVE ASSISTANT 07/2023 - 07/2024
RURAL PRIVATE HOSPITALS ASSOCIATION OF KENYA, NAIROBI, CENTRAL Kenya
Industry: NON PROFIT ORGANIZATION
• Negotiated contract with vendors that reduced office supply cost by 10% while maintaining quality. • Resolved 30% of customers’ inquiries and complaints within a specified period of time enhancing customer satisfaction
• Prepared correspondence, reports, statements, goggle forms, presentations and other documents. • Assisted in preparing meeting agendas, attend meetings and write minutes. • Screens incoming telephone calls, routing to appropriate personnel. • Established professional and collaborative working relationships with company associates and external parties. • Performed simple bookkeeping tasks such as preparing invoices and bank deposits. • Scheduled conference calls between internal teams and external vendors or customers. • Maintainedoffice inventory by assisting with supply and purchasing orders. • Dispatched incoming mail and distributed to relevant departments or individuals. • Greeted visitors and provided general introduction information about the company. • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner. • Supported Administrative procedures such as budgets submissions, contract administration and work scheduling. • Maintained database of client contact information with accuracy and attention to detail. • Managed outgoing deliveries and recorded data on special deliveries. • Takes care of website functions and other social media profiles--
HUMAN RESOURCES ASSISTANT 01/2022 - 05/2023
NATIONAL MUSEUMS OF KENYA, NAIROBI, KCENTAL Kenya
Industry: GOVERNMENT PARASTATAL
• Suggested and implemented process improvements that enhanced HR efficiency such as digitizing HR records • Resolves employees enquiries and issues maintaining high levels of employee satisfaction and trust in HR process.
• Maintained and updates employee records data manually and digitally to support accuracy and compliance. • Updated employee job descriptions, performance reviews, and disciplinary actions. • Recruited graduates and students’ recruitment hence building a strong relationship between college and universities ensuring steady pipeline of emerging talents. • Conducts new hire orientations and onboarding processes for incoming employees. • Identified staff requirements by collaborating with different departments’heads, developing strategic plans to maintain top talents. • Maintained employee records including benefits, leaves of absence, performance reviews and disciplinary actions. • Managed payroll processing by verifying timesheets and ensuring accuracy of payments, i.e. overtime, fellowship vouchers, loan deductions, Preparing PCA’s for Transfers, Stop salary, Salary Advance, Allowances etc. • Took care of new hire paper work and logistics, setting up designated work stations and computer logins. • Assisted in conducting employees’ surveys. • Supported day-to-day operations of HR functions and duties.i.e dispatch of documents such as letters, office supplies etc. • Provided administrative support to the HR team by maintaining employee records, responding to inquiries, filing documents and preparing report • Maintained calendars of the HR management team. • Assisted in preparing of leave days and pay for employees. • Assisted in drafting of internal memos on any communication within the organization and forwarding to various heads of departments.--

SIGALAGALA NATIONAL POLYTECHNIC 01/2018 - 07/2021
KAKAMEGA, CENTAL, Kenya
Degree: Associate's Degree
Major:HUMAN RESOURCE MANAGEMENT
Minor:HUMAN RESOURCE
GRADUATED WITH A DIPLOMA IN HUMAN RESOURCES MANAGEMENT

BRIAN TSISAGA MANAGEMENT