, Uganda
Phone: xxx-xxx-xxxx
Email: xxx@xxxx.xxx
Looking For:
Occupation:
Degree:
Career Level: n.a.
Languages: ENGLISH
Highlights:
Skills:
HOTEL RECEPTION SUPERVISOR 03/2019 - 12/2020
KAAZI BEACH RESORT, KAMPALA, Uganda
Industry: HOSPITALITY
I had to sadly leave this job due to Covid 19 because it really affected the hotel sector.
Reservations/reception supervisor;
Welcoming guests
Telephone handling,
Handling reservations for accommodation, Conferences, restaurant/parties,
Replying to e-mails.
Dealing with guest complaints,
Communication with different departments
Check in and check out procedures,
Secretarial duties,
Organizing site seeing activities for the guests,
Arranging transport services for the hotel guests--
Assistant Front office manager 09/2015 - 02/2019
CASSIA LODGE, KAMPALA, Uganda
Industry: HOSPITALITY
It was a n interesting job but then I had to look for better paying opportunities
Overseeing front office activities such as
Reservations, guest complaints, room allocations,
Secretarial duties, telephone handling, inquiries, complaints,
Communication, Check in and check out procedures--
GUEST RELATIONS OFFICER 10/2007 - 08/2015
MUNYONYO COMMONWEALTH AND SPEKE RESORT, KAMPALA, Uganda
Industry: HOSPITALITY
Was such an amazing experience handling guests for such a long period of time
Guest Relations Officer;
Providing customer care services to guests,
Handling guest complaints,
Attending to incoming and outgoing telephone calls,
Booking and reconfirming guest air tickets, Organizing site seeing activities for the guests, Arranging transport services for the hotel guests, Supervising reception and concierge staff, Receiving and delivering guest mail,
Availing guests with the required information--
TRAINEE WORKER 06/2006 - 08/2006
HAUS WARTENBERG, SALZBURG, Austria
Industry: HOSPITALITY
Was working as an intern after my studies at Institute of tourism and hotel management.
Training in Reception, Housekeeping, Banqueting,Bookkeeping--
MAKERERE UNIVERSITY 10/2000 - 03/2004
KAMPALA, , Uganda
Degree: Bachelor's Degree
Major:TOURISM MANAGEMENT
CULTURE AND TOURISM,ACCOUNTING,DIET AND NUTRITUTION,TOURISM AND HOSPITALITY SERVICES,RESEARCH METHODS,HUMAN RESOURCES IN TOURISM,TRAVEL BEHAVIOR AND MANAGEMENT,AMONG OTHERS
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