Highlights:

Skills:Workforce Management, People Management, Excel Advance, Networking Specialist, Customer Relationship Manager, Data Analysis, Azure Admin, JamF, O365 Admin

IT Operations Manager 03/2022 - current
IBM, Bangalore, Karnataka India
Industry: IT
• Collaborated with cross-functional teams including developers, designers, and stakeholders to ensure alignment on project goals and timelines. • Worked closely with the Product Owner to prioritize features and manage the product backlog. • Conducted user research and gathered feedback to inform product decisions. • Participated as a panelist in the interview process for Technical Support Engineer roles. • Implemented Volume Analysis Plan, resulting in a 45% reduction in Helpdesk Average Speed of Answering & 16% decrease in Abandoned Rate.
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PSG College of Arts & Science 04/2013 - 03/2018
Coimbatore, Tamilnadu, India
Degree: Master's Degree
Major:Software System
Specialized in Programming Languages such as C++, Java, Python

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