Highlights:

Skills:TEAM MANAGEMENT

TEAM LEADER 07/2016 - 12/2024
CREATIVE CREDIT BUREAU, MADURAI, TAMILNADU India
Industry: BPO
• Team Management - Supervising and managing a team of agents, including their performance, productivity, and adherence to business regulations and procedures. • Performance Monitoring - Maintain and evaluate individual and team performance metrics such as quality scores, average handle time, customer satisfaction ratings and sales targets. • Training – Recruiting Team Members providing coaching, monitoring and training to enhance their skill set, product knowledge and customer service capabilities.
• Assigning the cases to the FE visit the location and verify the details. • Maintaining the reports in vendor software and sending the reports to client in TAT time. • We covering Personal loan, Insurance (pre &Post) Employment for all categories we doing background verification entire tamilnadu. • Handled 105 team members in all over locations of tamilnadu. • Managing the entire MIS and consolidate the report every month and sending invoice to clients. • Conducting weekly meetings and guide the executives. • Maintain full Ware house administration and activities--

MOHAMMED SATHAK ENGG COLLEGE 06/2001 - 07/2006
RAMNATHAPURAM, TAMILNADU, India
Degree: Master's Degree
Major:SOFTWARE ENGG
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