Highlights:

Skills:Unix, MQ, Shell Scripts, Perl, Autosys, Production Support, Application Support, Websphere, Oracle, SQL, PL/SQL

Associate 05/2015 - current
J.P. Morgan, , Singapore
Industry: Financial
The role is to fix issues for Private Banking Applications while working in DevOps model. Working with developers, level 1 support and other teams in order to resolve issues. Performing analysis and investigating the production issues within SLA.
Responsibilities: • Setting up application monitoring with the coordination of Application developers. • Working on high priority incidents, weekend releases and incident review calls. • Reviewing changes before implementing to production and providing change approvals. • Raising and implementing the changes using ITSM. • Working on Murex (MX 3.1) to resolve derivatives issues. • Working on Datamart, MXML, Pre and Post Trade issues. • Performing manual trade replay on murex. • Handling Murex infra on Unix (performing restarts, checking number of uses)--
Application Support Engineer 03/2013 - 09/2013
DBS Bank, , Singapore
Industry: Financial
The role is to provide Level 2 application and production support handle a team of 5 resources and provide production support on Internet Banking domain to the customers who use the product (IDEAL), performing production, migrations, creating change requests, participating in production releases, handling the critical situations such as high volume of transactions, monitoring and maintaining the product.
• Application Management Standards – define and implement best practice operational standards (e.g. standardized monitoring, logging, escalation, scheduling). Work with Application Development from the outset of a new process to ensure that it is implemented in line with current standards. • Providing relevant training to the new team members. • Writing Shell Scripts to enhance the monitoring system • Documentation of resolutions for frequent issues or queries. • Application Availability - partner IT Infrastructure and Application Development to proactively improve application serviceability, reliability and scalability. • Technical Documentation – review and amend technical documentation such as support and disaster recovery procedures to ensure that they are kept up to date. • Batch Management – resolve batch problems. Optimize batches by improving efficiency and implementing scheduling changes. • Performance Monitoring & Enhancement – work with IT Infrastructure to ensure that all relevant metrics for server performance and capacity are available. Use metrics to maintain and enhance system performance, Staff training and Performance. • Performing UAT and Sanity Testing • Change Management - Product Evaluation & Implementation – work with Architecture team and IT Infrastructure to identify and implement new products that will increase operational robustness and efficien--
Senior IT Consultant 09/2013 - 05/2015
IAS, , Singapore
Industry: Financial
The role is to provide 24/7 Level 2 production support in Investment Banking domain. Coordinate with developers, level 1 support and DB team in order to resolve issues. We maintain SLA and provide high system availability.
• To provide applications support to APAC, EURO and AMERICA region offices • Working on Oracle, procedures, triggers etc • Writing Shell scripts to automate the process. • Communicating with business users and resolving their issues • Assisted the development teams in the transition of fresh application functionality. • Problem Analysis – carry out trend analysis to identify recurring problems. Take the necessary actions to resolve the issues to prevent repeat occurrence. • Client Interaction and Co-ordination – Involved in supporting the client’s 24 x 7 for various support queries liaising with Global360 support team wherever required. • Release Management - Performing release and migration during weekends • Technical Documentation – review and amend technical documentation such as support and disaster recovery procedures to ensure that they are kept up to date. • Involved in attending daily calls with management about system status--
Support Engineer 01/2012 - 03/2013
BPC Banking Technologies, , Singapore
Industry: Financial
The role is to work within a small team of 2 engineers and provide Level 1 and Level 2 application and production support to the customer who uses our product (SmartVista) performing production and test implementation. The role involves complete Oracle Database creation and maintenance, application implementation and deployments.
Responsibilities: • Application Availability - partner IT Infrastructure and Application Development to proactively improve application serviceability, reliability and scalability. • Innovated multi-tiered business applications and aided in coordinating technical tasks of various infrastructure support teams. • Communicating with business users and resolving their issues • Technical Documentation – review and amend technical documentation such as support and disaster recovery procedures to ensure that they are kept up to date. • Client Interaction and Co-ordination – Involved in supporting the client’s 24 x 7 for various support queries liaising with Global360 support team wherever required. • Working on Oracle, procedures, triggers etc • Conducting pre-production testing of code patches and application releases • Assisted the development teams in the transition of fresh application functionality. • Performing UAT and Sanity Testing • Tracking the issues and updating the reports to the management • Providing support for various desktop application installations and related issues--
Software Engineer 10/2010 - 12/2011
Dell, , Singapore
Industry: Banking
The role is to provide 24/7 Level 1 application and production support to the users which uses the middleware products, performing production and QA Deployments, participating in various Production releases, handling the critical situations such as high volume of market data flow.
Responsibilities: • production support for the infrastructure middleware products. • Performance Monitoring & Enhancement – work with IT Infrastructure to ensure that all relevant metrics for server performance and capacity are available. Use metrics to maintain and enhance system performance • Technical Documentation – review and amend technical documentation such as support and disaster recovery procedures to ensure that they are kept up to date. • Providing relevant training to the new team members. • Preparation and analysis of various Reports and statement • Working on a model to achieve the SLA requirements.--
Software Engineer 07/2007 - 10/2010
At&t, , India
Industry: Telecommunications
Product/Tools : Autosys, Business Objects XI, WebSphere, Autosys, BMC Remedy Technologies : UNIX Shell Scripting, Windows, IIS, Perl, Oracle, J2EE, data warehousing The role is to provide 24/7 Level 1 and Level 2 application and production support in UNIX and windows platform and assuring that the application is up and running during the business hours. The support involves providing applications support to America regional offices
Responsibilities: • Batch Management – resolve batch problems. Optimize batches by improving efficiency and implementing scheduling changes. • Application Availability - partner IT Infrastructure and Application Development to proactively improve application serviceability, reliability and scalability. • Writing shell/Perl scripts to automate the repeated jobs. • Tracking the issues and updating the reports to the management • Providing support for various desktop application installations and related issues • Performance Monitoring & Enhancement – work with IT Infrastructure to ensure that all relevant metrics for server performance and capacity are available. Use metrics to maintain and enhance system performance • Handling critical applications as a primary and providing 24/7 on call support. • Leading a team of 4 resources. • Working on a model to achieve the SLA requirements. • Performing Sanity Testing • Reviewing and running database queries on UNIX host in order to perform production deployments. • Interacting with Development and Onsite team to resolve the issues.--

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