Highlights:

Skills:CCNA

Technical Support 11/2012 - current
Ayesa, San Isidro, Lima Peru
Industry: IT
Remote Help Desk
Support Technician in the CAU Ibermatica area, for multi-clients. Telephone and remote support is provided to users to solve problems with Windows, Office, and Networking. Active Directory Administration (Reset Password, edit or modify users) Remote administration of computers inside and outside the domain, with different tools (DameWare, TeamViewer, RDM Etc)--
Support Technician 11/2012 - 01/2014
Ibermática Perú SAC, Miraflores, Lima Peru
Industry: IT
Support Technician
Support Technician in the CAU area for the British Telecom client (IGS Support) Proactive alarm monitoring through different consoles. Opening of cases and pre-diagnosis of failures (basic network troubleshooting) Management of Clarify and other HP Service Manager (CRM) applications--
Technical Support 05/2008 - 03/2010
GSS, Lima, Lima Peru
Industry: IT
Technical Support
Fixed and Mobile Telephony Technical Support is provided for the British Telecom client. of Spain. Excellent management of CRM (Clarify) Use of diagnostic tools and consultation of call records, as well as as well as design and configuration tools for special numbering Excellent command of Office 2007 and Windows 7--
Coordinator 05/2008 - 03/2010
GSS, Lima, Lima Peru
Industry: IT
Coordinator
Ensure compliance with service levels. Maintain client quality standards by always showing proactivity. Control of the work team and its functions through a distribution of tasks. Skill Assignment through Avaya ACD. Manage the coordination mailbox as well as control the team mailbox. Permanent feedback to technicians, through consultations on their cases Update of procedures and publication on the consultation Intranet, so that the team always has up-to-date information. Promote and encourage the group to work as a "TEAM"--

CV MARTIN 2024