Highlights:

Skills:Sales, Quality Assurance, Guest Service, Upselling, Quality Documentation, Computer Knowledge, Microsoft Office, Persuasion, Problem Solving, Soft Skills, Complaint Investigation, Customer Satisfaction, Presentation Skills, Decision-Making, Responsiveness, Relationship Building, Planning, Concierge Work

Goal:Quality Assurance Manager, Travel Agent Manager

Quality Assurance Coordinator 03/2024 - 11/2024
TUI Hellas S.A, Rhodes, Dodecanese Greece
Industry: Tourism & Aviation
Be in charge of company's hotel portfolio and uphold high quality standards in those units
• Communication • Decision-Making • Persuasion • Problem Solving • Relationship Building • Responsiveness • Soft Skills • Client Rapport • Complaint Investigations • Customer Loyalty • Customer Satisfaction • Presentation Skills • QAC • Quality Assurance Documentation--
Hotel Representative 03/2023 - 10/2023
TUI Hellas S.A, Rhodes, Dodecanese Greece
Industry: Tourism & Aviation
Solving guest's complaints and selling both company and outsourced excursions
1. Solving Complaints 2. Co-operating with different departments 3. Concierge work (excursions bookings) 4. Planning / Scheduling 5. Reading and editing excel spreadsheets, statistics on Power BI, Therefore etc.--
Cashier 04/2022 - 03/2023
Kostaki Eirini, Rhodes, Dodecanese Greece
Industry: Retail
Cashier at retail kiosk
- Servicing customers - Customer relations - Upselling--
Waiter 11/2021 - 01/2022
Urban Burger Bar, Rhodes, Dodecanese Greece
Industry: Food & Beverage
Waiter at burger shop
Prepare tables for customers Take orders via PDA system Deliver food & presentation Cleaning duties Restocking fridge--
Waiter 07/2020 - 10/2020
La Marquise Luxury Resort Complex, Rhodes, Dodecanese Greece
Industry: Tourism
Internship
Waiter work (clean tables, deliver beverages) Bar work (take orders, service customers, manage certain tables)--

4th Lyceum of Rhodes 09/2016 - 06/2019
Rhodes, Dodecanese, Greece
Degree: High School Or Below
Major:Economics
High School diploma

Aristeidis Kavouklis CV