Highlights:Quality Assurance Officer for TnT (Track and Trace Project) on behalf of the DoH (Department of Health Abu Dhabi). During the pandemic we as a team worked with the Health Authorities in order to minimize the spread of CoVID-19.

Skills:Project Management, Operations Management, Lean Six Sigma, CAFM, Building Management, Facilities Management, Supply Chain Management, Portfolio Management, Client Relationship Management, CSR, ISO Auditor

Goal:Project Manager / Operations Manager / General Manager

Membership:PMI Membership

Certification:Agile Master Certified in Facilities Management Diploma in Modern Project Management Diploma in Project Management Diploma in Certified Associate in Project Management PMP - Project Management Professional Certification Supply Chain Management and Capacity Planning ISO 31000:2018 - Enterprise Risk Management Framework for Risk Leaders ISO 22301:2019 - Essentials of Business Continuity Management Systems ISO 9001:2015 - Quality Management Systems Lead Auditor ISO 9001:2015 - Quality Management Systems ISO 45001:2018 - Principles of Occupational Health and Safety Management Systems Lean Six Sigma Yellow Belt Certification (On-Going) Lean Six Sigma Green Belt Certification (On-Going)

Honor:Serco ME (Middle East) Trust Award for the Best Contract both in MENA and Globally at the Serco Pulse Awards

Project Management Specialist 02/2023 - current
Serco, Dubai, Dubai United Arab Emirates
Industry: Aerospace and Defence
Project Management Specialist at Serco - MELABS (Middle East Logistics and Base Services) contract at the Al Minhad Air Base
• Writing Effective Project Management plans, technical reports, notes from the scratch and submitting them to the Base Operation Managers review and signature in the agreed timely manner. • Conduct periodic reviews of the project SOPs, plans. • Understanding the Quality and Occupational Health & Safety (OH&S) requirements related to projects. • Able to identify, correct and escalate all non-compliances related to MNW projects. • Investigating all non-compliances related to inspections, audits, near misses, incidents, and accidents with-in the department. Implement immediate corrective actions. • Understanding of risk management and demonstrating the ability to implement risk management processes and procedures. • Knowledge of Project Management Procedures. • High knowledge in reading technical reports, design drawings and design calculations. • Essential IT skills including working on MS office tools specially MS Projects and Visio, Auto CAD and CAFM. • Sound analytical reasoning ability and capable of making decisions on complex matters. • Ability to liaise in a professional and persuasive manner with staff at all levels in the organization and with the client. • Possess stakeholder management and conflict management skills. • Strong organizational skills, detail oriented, and the ability to handle multiple priorities and meet deadlines and schedules. • Ability to collaborate effectively with cross functional teams. • Good judgment and decision-making skills. • Strong understanding of risk management and risk mitigation processes and procedures.--
CAFM Coordinator (Maximo Systems Coordinator) 01/2022 - 06/2022
Serco, Dubai, Dubai United Arab Emirates
Industry: Aviation
Maximo Systems Coordinator at Serco - DAFM (Dubai Airports Facility Management) contract. Engaging with the contractor and vendors to maintain KPIs and SLAs and scheduling PPM Services.
• Assist the Facilities Manager to monitor service standards and functionality of Maximo system. • Carry out daily auditing and system checks for Maximo to ensure all issues are captured and actioned within the agreed timeframes, Service Levels (SLA’s) & Key Performance Indicators (KPI’s). • Ensure all planned and reactive work orders are completed on site as per Dubai Airport standards via Maximo system. • Assist the site management team with the selection and mobilization of all third-party service providers. • Attend regular management meetings with service providers and note follow up actions as required. Coordinate follow up on action items. • Review and make recommendations to maintain building integrity, maintaining accurate records as required. • Liaise with Dubai Airport approved sub-contractors to follow through on approved work and ensure work is closed out as per Dubai Airport service standards.--
Asset Engineer 11/2022 - 01/2023
Serco, Abu Dhabi, Abu Dhabi United Arab Emirates
Industry: Facilities & Estate Management
Asset Engineer at Serco - ADIA (Abu Dhabi Investment Authority) contract supervising contractors and vendors for PPM services of both old and new assets.
• Collaborate with operations personnel in troubleshooting problems from a mechanical perspective and provide guidance and training as appropriate to promote proper operation and maintenance of equipment and piping systems • Develop, analyze, and maintain plant relevant Asset Effectiveness Key Performance Indicators and develop plans to maximize profitability • Lead Asset Effectiveness improvements through identification of lost availability and poor reliability • Perform basic or standard engineering analysis/calculations and designs (e.g., site layout, piping design, material specification,.) associated with small scale complex projects and/or participate in large scale complex projects • Ensure coordination between production and engineering department for the preparation of technical specifications in case of new machinery purchase • Work out and budget annual maintenance plans in conjunction with maintenance supervisors and production manager and ensure proper and timely implementation of these plans • Responsible for the development and maintenance of the annual Inside Plant PM / CM O&M budget plan, Division PM / CM work plan and measures the monthly performance.--
Quality Assurance Officer 05/2021 - 09/2021
Serco, Abu Dhabi, Abu Dhabi United Arab Emirates
Industry: Healthcare
Quality Assurance Officer for big data management for Serco - TnT (Track and Trace project) on behalf of DoH (Department of Health Abu Dhabi). Interpreting data and identifying hot spots and ensuring quality of data produced from investigators are within company policies.
• Interpret, build upon, and comply with company quality assurance standards. • Carefully maintain complaint and non-conformance processing through records and tracking systems, including root cause and corrective actions. • Document quality assurance activities with internal reporting and audits. • Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service lines. • Identify training needs and take action to ensure site-wide compliance. • Pursue continuing education on new solutions, technology, and skills. • Analyze and investigate service complaints or reported quality issues to ensure closure in accordance with client guidelines and external regulatory requirements. • Provide training and support to quality assurance team on systems, policies, procedures, and core processes.--
Engineering Administrator 09/2020 - 12/2020
Serco, Abu Dhabi, Abu Dhabi United Arab Emirates
Industry: Educational Services
Engineering administrator at Serco - NYUAD (New York University Abu Dhabi). Responsible for preparing reports, asset management and conducting risk surveys. HSE audits (internally) and inventory management.
• Properly escalate unresolved issues to appropriate internal teams • Refer to internal database or external resources to provide accurate tech solutions • Ensure all issues are properly logged • Prioritize and manage several open issues at one time • Prepare accurate and timely reports • Document technical knowledge in the form of notes and manuals • Maintain jovial relationships with client • Assessing project requirements • Measuring the performance of mechanical components, devices and engines • Agreeing budgets, timescales and specifications with clients and managers • Liaising with suppliers • Undertaking relevant research • Writing reports and documentation • Providing technical advice • Analyzing and interpreting data. • Experience in CAFM specifically in Concept Evolution. • Inventory and vendor management--
Help Desk Technical Data Analyst 12/2020 - 11/2022
Serco, Abu Dhabi, Abu Dhabi United Arab Emirates
Industry: Call Center and Customer Service
CAFM analyst at the Serco - CHD@ZUAD (Central Help Desk at Zayed University Abu Dhabi) contract. Responsible for communications between customers and facility teams and coordination of PTWs and PPM planning for contractors and vendors
• Log calls/jobs on the helpdesk database utilizing helpdesk software (Concept Evolution). Calls/jobs may be received by telephone, WhatsApp, email or in person. • Allocating work orders to directly employed maintenance team and/or third party contractors. • Taking ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the service requirements. This will involve the following but not limited to:- ? Liaison and follow up with third party & Serco engineers. ? Ensure tasks are completed in line with the PPM planner & SLA’s/KPI’s for each site is met. ? Engineer/service reports are completed and issued to relevant departments. ? Data base is maintained in terms of current specialist sub contractors i.e. contact details etc. • Tracking job progress against pre-determined KPI’s including maximum allowable response and rectification times and implementing escalation procedures. • Report back to clients and contract staff on job progress and close out. • Updating asset history. • Uploading and amendment of asset information as held in the helpdesk database. • Operating paper based systems as necessary to compliment the operating software including back-up systems. • Full use of Concept Evolution including e-PTW.--
Events Coordinator 10/2019 - 02/2020
TPG Media, Dubai, Dubai United Arab Emirates
Industry: Entertainment
Responsible for conceptualizing ideas and creating event plans. Engaging with top brands for providing activation stands for new products and negotiating commercial terms
• Identify opportunities; produce concepts, ideas and events plans for activations linked to tpg’s clients and industry markets. • Proactively follow up with brands and clients to sell the events concepts and sponsorship packages to them. • Use of initiative to identify & follow up opportunities with companies who are not already on the database. • Manage the database to a high degree of accuracy to ensure targeted marketing activity can take place to generate new business. • Negotiate commercial terms within set guidelines. • Liaise effectively with all departments within tpg to ensure customer requirements are met. • Arrange and deliver timely events and activations with support of team members.--
Student Body President 06/2018 - 06/2019
Heriot-Watt University Dubai, Dubai , Dubai United Arab Emirates
Industry: Educational Services
Engaging with the student to produce events both academical and cultural. Highlights of these events are the Watt Fest 2018 and SHG 2018 (Scottish Highland Games).
• Being the primary representative of the Dubai Student Body at the University. • Promoting the aims of the Student Council and the interests of the students at Heriot-Watt University Dubai. •Co-ordination of the internal and external activities of the Student Council. •Management and development of the resources of the Student Council. •Organization of representation of, and advice and support to, the students at the Heriot-Watt University Dubai through University Committees, any other appropriate body and on an individual basis. •Working closely with the Council’s Executive Board, Academic Executive, Student Officers, Class Representatives, Student Volunteers and International Presidents to improve the student experience at the Campus. •Work closely with media and marketing team, in suitably publicizing campaigns and other activities, when deemed necessary. •Appointment, training and management of Student Officers and Student Council members through democratic procedures. •Supporting the development of the elected Student Officers, Representatives and Volunteers. •Ensuring effective campaigns aimed at, supporting development plans and representation of student views, are in act when needed. •Interacting and creating a relationship with our external and legal support system who is the Student Hub, Dubai International Academic City. •Representing the Student Body and the Student Council in policy making, exclusively in student experience, academics and global student community. •Ensuring that the development plans engages all established groups such as Undergraduates and Postgraduates. •Communicating with the Student Body on the operations of the Student Council via effective communications. •Delegating work to another member of the Executive Board when found necessary. •Working closely with the Executive Board and the Campus’ Management in allocating the block grant provided by the University at the start of every academic year.--
Court Manager 05/2016 - 08/2016
Lycan Events LLC, Abu Dhabi, Abu Dhabi United Arab Emirates
Industry: Entertainment
Inventory control and event operations are the highlights of the role. Along with key focus on customer service and vendor and supplier management
• Provide inventory control and distribution management for event equipment, supplies, and apparel • Planning and executing field and event site set-up • Assist the Event Operations • Associates with staff organization and scheduling • Assist in the design process and inventory of apparel • Create pre-order forms for apparel sales • Create a vendor application for new/current vendors • Create a proposal to a local non-profit to initiate a partnership • Create tournament manuals and check-in instructions • Proactively contact and respond to teams, team’s managers and coaches about their responsibilities after registering for tournaments, apparel orders, and payment. • Assist with daily tasks leading up to a tournament--

Heriot-Watt University Dubai 09/2013 - 09/2014
Dubai, Dubai , United Arab Emirates
Degree: Associate's Degree
Major:General Engineering
Diploma in General Engineering graduated with GPA 4.25/5

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