Highlights:Successfully managed daily office operations, ensuring smooth communication between departments and clients while maintaining a highly organized workspace. Delivered exceptional customer service, addressing client inquiries and resolving issues with efficiency, resulting in improved client satisfaction and retention. Played a key role in supporting study and immigration processes, providing personalized consultations, and ensuring seamless workflow for clients. Proven ability to multitask and adapt in dynamic, fast-paced environments, consistently exceeding performance targets with minimal supervision.

Skills:Customer Service ( CRM ), Time Management & Communication, Office Administration & Computer and IT Skills

Goal:To continuously develop and excel in a dynamic professional environment by leveraging my skills in customer service, office management, and consulting. I aim to enhance my expertise in problem-solving, communication, and project coordination while embracing new opportunities for learning and growth. My long-term goal is to achieve a leadership role where I can drive positive organizational outcomes, inspire teams, and contribute to meaningful personal and professional success.

Certification:Spoken English Certification (06/2020 – 08/2022) Gained proficiency in professional English communication, enhancing verbal and written skills for effective workplace interactions. Institute: Perfect Solution Enterprises Chakwal. Computer Course Certification (06/2020 – 08/2022) Acquired fundamental IT skills, including proficiency in office applications and digital tools for administrative and operational support. Institute: Perfect Solution Enterprises Chakwal.

Study & Immigration Consultant / Office Management 03-2023 - current
Big Career Group, Chakwal, Punjab Pakistan
Industry: Study & Immigration Consultancy Office
Study & Immigration Consultant / Office Management at Big Career Group, Chakwal (March 2023 – Present). Provide expert guidance on study abroad and immigration processes, offer exceptional client service, and oversee office operations, ensuring smooth workflow and seamless service delivery.
As a Study & Immigration Consultant / Office Management professional at Big Career Group, Chakwal (March 2023 – Present), I deliver expert advice and personalized consultations to clients regarding study abroad opportunities, visa requirements, and immigration procedures, ensuring clear communication and informed decision-making. I provide exceptional customer service by addressing client inquiries, resolving concerns efficiently, maintaining a positive, supportive relationship, and fostering long-term client satisfaction. Additionally, I oversee office operations, managing appointments, client documentation, and timely follow-ups, ensuring a smooth workflow and seamless service delivery to clients.--
Office Administrator 09-2022 - 02-2023
Perfect Solution Enterprises, Chakwal, Punjab Pakistan
Industry: Educational
Office Administrator at Perfect Solution Enterprises, Chakwal (September 2022 – February 2023). Managed daily office operations, coordinated schedules, maintained effective communication, and provided exceptional customer service while supporting project management and ensuring timely completion of tasks.
As an Office Administrator at Perfect Solution Enterprises, Chakwal (September 2022 – February 2023), I was responsible for managing daily office operations, including coordinating schedules, handling office supplies, and ensuring an organized workspace. I facilitated smooth communication between departments and clients, ensuring efficiency in all processes. I provided exceptional customer service by addressing client inquiries, resolving issues promptly, and maintaining high client satisfaction through effective problem-solving and follow-up. Additionally, I supported project management tasks, assisting in project planning, coordinating resources, tracking progress, and ensuring deadlines were met while maintaining accurate documentation and communication with all stakeholders.--

Allama Iqbal University 09/2023 - current
Chakwal, Punjab, Pakistan
Degree: Associate's Degree
Major:Computer, Business, English, IT & Mass Communication
Minor:Education, Advertising, Demography, Community Development
Currently enrolled in a degree program at Allama Iqbal University since September 2023, pursuing advanced academic and professional development through online, part-time studies.

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