Highlights:May 2011: Publication of “Doppler Spread Estimation and Channel Update Period Tuning in OFDM-Based Vehicular Communication Systems”, Vehicular Technology Conference (VTC Spring), Budapest - May 2011 IEEE 73rd

Skills:billing, payments, telecommunications, consulting, business development, project management, business analyst

Goal:After several years working for a global telecom company across Europe, I’m looking for an opportunity in the United States to bring my extensive expertise on billing and payment domains. As experienced business manager, I’m looking for solution architect / design manager roles.

Certification:Certified Prince2(R) Practitioner in Project Management - December 2015

Business Design Manager 09/2014 - current
Vodafone Ltd, Newbury, Berkshire United Kingdom
Industry: Telecommunications
Business design lead of billing, payment and debt collection areas within the customer experience management team. The role requires engaging of all the business functions as product management, process managers, customer & service ops leads and driving business improvement and transformations within the billing and payment areas.
Responsible for defining with such business areas the new demand from high level requests into complete and cohesive designs and signing off of functional and technical deliverable as defined with solution architects and 3rd party partners. This role has been performed both within a major transformation program and into BAU spacing across consumer and small/medium business segments. Key achievements: - Delivered a state-of-the-art consumer customers’ bill layout to provide the best customer experience by industry standards and support quad-play propositions. This allowed a strong reduction of customer services and operations costs. Project driven from the definition of the concept, the engagement and continuous review with C-levels, customer focus groups and senior stakeholders to the detailed design stages, implementation, testing and delivery into BAU - Major cost reduction in the billing and payment operations of as result of identified and delivered business and technical improvements within an overall business improvement program across the organization - Billing and payment design lead in definition of quad-play offerings (mobile, home phone, broadband and TV) and small/medium business converged products (mobile, fixed lines, broadband) tailored around a customer-centric BSS/OSS stack--
Communication, Media and Technology Consultant 03/2013 - 09/2014
Accenture UK, London, United Kingdom
Industry: Consulting
Billing client team lead in a major BSS&OSS transformation program of Vodafone UK. Responsible for managing the billing client team as key billing SME in the most strategic and articulated client requests and coordination of the work across the design team.
Billing client team lead in a major BSS&OSS transformation program of Vodafone UK. Responsible for managing the billing client team as key billing SME in the most strategic and articulated client requests and coordination of the work across the design team. This included three major releases impacting the consumer pre-paid and post-paid, wholesale and small business customer segments. Key achievements: ? As team leader, responsible for the client team (8 people) including interviews for new joiners, organizing and supervising training and the financials of the wider team of 25 people across onshore, near-shore and offshore team (2 delivery centers, India and Poland) ? Built a strong and trustworthy relationship with client senior stakeholders as result of the design expertise and continuous quality of deliverables--
Communication Technology Analyst 04/2010 - 03/2013
Accenture Italy, Milan, Italy
Industry: Consulting
Communication Technology Analyst within billing and payments areas, covering several roles on design and requirements definition.
- Senior analyst responsible for both the payment / invoicing solution design and also the account modelling / order handling design in a major BSS & OSS transformation program in Vodafone UK. The program aimed at improving customer experience and reducing business costs based on a best-of-suite Oracle Solution including Oracle BRM, OSM, Siebel and FMW systems. Responsible for solution deliveries implemented by offshore Delivery Centers (India, Europe) through proven processes to minimize the cost of poor quality. - BRM (Billing and Revenue Management) SME in a reusable solution based on an Oracle suite for Telco Industry, guiding an off-shore development team based in Kuala Lumpur Within the Accenture Customer Operation Services project - Requirement gathering, estimation, design and build of major and change releases for several billing areas including rating, invoicing, account & order management and payment collection within a BSS&OSS transformation program for Vodafone Czech Republic located in the Accenture center-of-excellence in Milan and at client site in Prague--
Intern for Thesis 07/2009 - 02/2010
STMicroelectronics, Milan, Italy
Industry: IT
Within the STM wireless communication research group, developed the thesis for the Master degree on Vehicular Wireless Communications based on IEEE 802.11p protocol. This led to a publication on the journal of the Vehicular technology Conference held in Budapest the following year.
Within the STM wireless communication research group, developed the thesis for the Master degree on Vehicular Wireless Communications based on IEEE 802.11p protocol. This led to a publication on the journal of the Vehicular technology Conference held in Budapest the following year.--

University of Padua 09/2005 - 03/2010
Padua, , Italy
Degree: Master's Degree
Major:Telecommunications Engineering
Master Degree in Telecommunications Engineering

Login to view resume: CV Andrea Agnoletto - billing payments project manager telecommunications business development business analyst consulting