Highlights:18+ Years of Experience in Telecom and IT/ITeS: Proven expertise in project management, customer success, and business development, driving strategic growth in complex, multi-functional environments. Senior Manager, Strategy Execution & PMO Lead (Continental Europe), Tata Communications: Led high-impact projects, aligning operations with revenue and customer satisfaction objectives across European markets. Revenue Growth & Strategic Leadership: Delivered significant revenue enhancements through optimized project execution, risk management, and stakeholder alignment. Recognized Industry Expert: Awarded multiple accolades, including "Nationally Ranked No. 1 Service Manager" for Telecom and Enterprise Business, reflecting excellence in service management and customer engagement. Corporate Governance & Risk Management: Extensive experience in managing governance, risk, and compliance, ensuring operational stability and accountability in large-scale projects. Leadership in Non-Profits: Served as District President at Rotary International, enhancing skills in ethical leadership and stakeholder engagement.

Skills:P&L, Relationship Building and Communication, Strategic Account Management, Technical Proficiency and Product Knowledge, Data-Driven Insights and Analytics, Proactive Leadership and Change Management, Data Analytics and Reporting, Technical Product Knowledge, Customer Onboarding and Training, Renewal Management and Churn Prevention, Project Management Tools and Techniques, Customer Feedback Collection (NPS) and Analysis, Service Level Agreement (SLA) Management, Business Process Automation Tools, Data Analysis, Document Management System, Process Planning and Execution, Issue Resolution and Account Receivable, Collaboration, Risk Register, Problem-Solving and Critical Thinking, Relationship Building and Networking, Customer Advocacy and Empowerment, Team Collaboration and Cross-Functional Skills, strategies marketing inititives, Project Management, Revenue Management, Onboard

Goal:"To leverage my extensive experience in CSM strategy execution and project management within the Telecom & IT-ITeS sectors, coupled with my expertise in techno-commercial aspects, to drive transformative initiatives and lead cross-functional teams towards achieving organizational excellence. With a strong foundation in ITIL practices and AWS certification, I aim to spearhead innovative projects that optimize operational efficiency, enhance customer experiences, and drive sustainable growth. As a Rotarian ID: 8327964 and Gujarat Governor Awardee, I am committed to fostering community engagement and social responsibility through my professional endeavors, contributing to both business success and societal impact on a global scale.

Membership:Member, Harvard Business Review Advisory Council A select, opt-in community of business professionals providing insights and contributing to research on global business trends. Rotary International Served as District President (2013-2014), contributing to community service and leadership development within Rotary Dist 3051. PMP (Project Management Institute) Membership as part of the Project Management Professional (PMP) certification, staying connected with global project management standards and resources.

Certification:PMP (Project Management Professional) Certified • Focus: Expertise in managing and executing projects efficiently, focusing on scope, time, cost, risk management, and stakeholder engagement. • Scope: Global standard for project management, ensuring project success through structured methodologies and best practices. ITIL V3 Foundation • Focus: IT service management framework aimed at improving efficiency and aligning IT services with business needs. • Scope: Covers core elements of ITIL best practices for optimizing service delivery. ITIL Practitioner • Focus: Advanced skills in applying ITIL best practices, with an emphasis on change management and continual service improvement. AWS Certified • Focus: Proficiency in cloud computing services including infrastructure, storage, and security, aligned with modern digital transformation initiatives. WAVES Leadership Development Program • Focus: Leadership skills for driving social impact, with emphasis on ethical leadership and community initiatives.

Honor:Nationally Ranked No. 1 Service Manager - LCM Business Recognized for outstanding performance in managing lifecycle management within the Telecom sector. Nationally Ranked No. 1 Service Manager - Enterprise Business Achieved top honors for delivering exceptional service management in the Enterprise sector. Awarded by Gujarat Governor O.P. Kohli Honored for outstanding contributions to society, recognizing leadership and social impact. ‘One in a Million’ Award from TATA Communications and Nokia Acknowledged for exceptional performance and dedication in business development and service management. Driving Force Award, Tata Communications (2016-17) Recognized for leading the HFR project to operational stability and success.

Amar_Patel_CV PMO, Project Manager, Customer Success