Highlights:

Skills:sales, merchandising, retail operations, training and development

Manager of Operations 09/15 - 05/16
Forever 21- Canadian Flagship Location, Toronto, Ontario Canada
Industry: Retail
Oversee all operational aspects of the business including budgeting, training and development,loss prevention, health and safety, recruitment and scheduling.
•Provide leadership and direction to the store service and operations team. •Oversee and educate employees on company practices regarding loss prevention, health and safety and inventory issues. •Manage and measure progress and results against key targets and performance indicators. •Educate, provide feedback and motivate associates to drive sales through customer service, product knowledge, store presentation, promotional events and suggestive selling skills. • Spend a minimum of 60% of shift performing manager of duty tasks. •Recruit and conduct interviews for prospective employees. •Complete end of week administrative responsibilities which include finalizing payroll and providing sales results and overview to district manage--
Department Manager 05/2016 - current
Joe Fresh- Loblaws, Toronto, Ontario Canada
Industry: Retail
Oversee and manage all aspects of the ladies department which contributes 70% of the sales floor. Responsabilites include, but are not limited to completing visual merchandising directives and maintenance, motivating and coaching sales team, incoming and outgoing transfers, regulating inventory levels, daily operational procedures.
•Lead, coach and motivate employees to improve productivity and to exceed sales targets. •Develop standardized store support tools, aimed to improve key operational planning and execution. •Implement past training tools I have created to educated employees in all aspects of the business and increase overall productivity, efficiency and accountability. •Contribute a minimum of 20% of store sales while executing weekly tasking including preparing for promotional events, maintenance of stock room merchandise and implementing new visual directives. •Complete daily administrative responsibilities including creating sales budgets, scheduling and all monetary deposits.--
Store manager 04/2014 - 08/16
Bench, Toronto, Ontario Canada
Industry: Retail
Started as Assistant Store Manager opening a new location. Promoted and transfered to "A" level location to restructure the operations systems and team. Promoted and transfered to take over "A" level location.
Opened the Masonville Place location (London Ontario) in the role of Assistant Store Manager/Visual Merchandizer. •For seven months, I oversaw all operations within the Masonville location with minimal guidance. Within the first three months, preparations were made to promote me to a higher position. •Within nine months, promoted to MIT in an “A” volume ($2.5 million) location at the Toronto Premium Outlets. •Specifically chosen for this location to aid in rebuilding operational processes, recruit and build new sales team and to clean up the store productivity, based on my personal impact in the Masonville location. •Maintained 20%+ contribution to the overall store sales. •Ranked within top 10 stores across Canada based on weekly key performance indicators including UPT, ADS, SPH, conversion and individual sales goals met by my sales team. •Created numerous tools and reports to train and develop staff which were then implemented in all stores within the GTA district. •Implemented out of store marketing campaigns to create brand awareness in the city and reach out to our key demographics. •Supported my former fashion merchandizing classes by tutoring students in-store through various projects.--

Fanshawe College 09/08 - 09/10
London, Ontatio, United States
Degree: Professional Degree
Major:Fashion merchandising
Completed program focusing on visual merchandizing, brand development, buying, and business accounting

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