Highlights:Bachelor's degree in Mass Communication and Journalism, Master's degree in Show Science and Media Production. Major work experiences in Online Marketing, Web Content Management and Customer Service. Other relevant work experiences in the Travel and Sales field. Fluent in Italian, English and Spanish.

Skills:Italian, Communication, Content, Social Media, Spanish

Goal:A challenging job in the field of Communication, Marketing and Editorial field where I can apply the knowledge I acquired over the years, and leverage on my passion for my culture through comparison and collaboration in international working environments.

Certification:IELTS from British Council (International English Language Testing System)

Italian Market Customer Care specialist 09/2014 - current
ASOS, London, United Kingdom
Industry: Fashion, e-commerce
Translating and creating contents for training guides, website sections Supervising Customer Care quality for Italian and English markets CC Knowledge and Optimization team member DBMS Oracle Right Now and Back Office use
To handle customers across different platforms, including Social Media, Email, Live Chat and Telephony, through DBMS Oracle Right Now. To handle high-level customer escalations To ensure an on-going language support for the company outsource centre to quality monitor advisor responses and CSAT results To translate and create content for the website, To be a virtual member of the Customer Care Knowledge & Optimization Team To handle translation requests for advisor & customer FAQ’s and training and process documents. Responsible for tuning the content message and the style of delivery, including translation and localization. To work with our Implementation Team to test new and existing Customer Care processes Providing daily support to the Customer Care Knowledge Team. System used: Oracle Right Now and Citrix To ensure customers queries are answered with the aim of a first time resolution--
Sales Trainer 09/2013 - 06/2014
H&M, Rome, Italy
Industry: Fashion, Retail
Performing customer service and merchandising duties on the sales floor in the Italian flagship store in Rome since its opening. Handling incoming garments and making sure the store looks attractive. Staying fully informed about all weekly campaigns and sales activities. Recruiting staff for the new openings.
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Cultural Representative at Walt Disney World 10/2012 - 04/2013
Disney Parks & Resorts, Orlando, Florida United States
As part of the Cultural Representative Program, I gained leadership, business, and customer service knowledge from seasoned professionals at Walt Disney World Resort.
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Social Media and Web Content Executive 03/2012 - 06/2012
Select Italy, New York, New York United States
Being primarily involved with the activities of the company's Digital Marketing, Covering a key role for the maintenance of the Social Media Platforms
Being responsible for tuning the content message and the style of delivery, including translation and localization on the web site and the Social Media Platforms. Writing articles for the blog (you can find some of my posts here http://selectitaly.com/blog/) Editing videos for the company's YouTube channel Editing pictures for the blog, for the web site, and for every Social Media platform Writing press releases for new features, destinations and services available. Contributing to both the strategic and the implementation side of the project.--
Web Content Editor 04/2011 - 03/2012
BLE Travel Consulting, Naples, Italy
Responsible for planning, creating, editing and publishing information on websites. Responsible for tuning the content message and the style of delivery, including translation and localization on the web site and the Social Media Platforms. Ensuring that Web content meets the needs and interests of website visitors, editors monitor visitor behavior by reviewing website statistics. Writing press releases for new features and services available. Contributing to both the strategic and the implementation side of the project.
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Client Services-TV Production 12/2010 - 03/2011
Rai Corporation, New York, New York United States
Gathering, writing and editing information about the drama series commissioned by the US networks and aired during the 2010/11 season, with details on the sinopsi, marketing and on-line distribution initiatives.
Aggregating the daily news on the US cinema market. Assisting in the week production of the Rai Educational production TV Talk. Translating headlines pertaining to news on cinema, television, and new technologies published in RAI Corporation’s on-line newsletter “Media Notes”, through which RAI Corporation regularly monitors the ratings of popular American television programs, box office, news, ratings and DVD rentals. “Media Notes” also acts as a general report recognizing cues of changes in the global communications market, with a particular attention to news relative to Italian industries, thus becoming a useful tool for the various branches of RAI.--
Travel Agent 05/2009 - 09/2010
Gemelli Tour, Caserta, Italy
Industry: Travel, leisure
Getting in touch with the main Italian and foreign tour operators to find the best and suitable holiday solution for our customers.
Helping people planning, choosing and arranging their holidays, working to a budget depending on the client, always assuring them the best possible holiday. Offering advice and opinions about specific locations, I was honey moon specialist for the USA. Arranging flights, insurance, and accommodation for customers Giving advice on travel related issues (VISA, passports…), collecting and processing payments.--
Sales Advisor Cast Member 07/2008 - 05/2009
The Disney Store, Caserta, Italy
Industry: Retail
Engaging and assisting guests with merchandise, performing tasks quickly and efficiently, and contributing to positive and friendly work environment.
Replenishing merchandise, operating computerized cash registers, and utilizing handheld POS devices to ensure guest satisfaction.--
Hostess Interpreter 01/2003 - 12/2004
Universal Metropolis, Caserta, Italy
Industry: Public Relations
Attending meetings or conferences, community-based events and assignments within the education, health and social services sectors. Listening carefully, providing accurate and succinct reproduction in the specified language. Using technology where appropriate, such as microphones, headphones, telephones, video and the internet.
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Università degli Studi di Salerno 09/2001 - 05/2008
Salerno, , Italy
Degree: Bachelor's Degree
Major:Mass Communication and Journalism
Journalism, broadcasting, digital communication, media management. Range of core classes focused on cross media journalistic and technology skills, research and communication skills, and knowledge of concepts, ethics, laws and history of mass communication.

Amalia Di Nola Italian, Content, Specialist, Editorial, Customer Care