Highlights:

Skills:Technical Support

Goal:To work as an IT Technical Analyst in United State or Canada

Certification:CUCTSS (Cisco Unified Computing Technology Support Specialist) Certification ID : CSCO11267488 MCITP (Microsoft Certified IT Professional ) Certification ID : 7801769 CCNA (Cisco Certified Network Associate ) Certification ID : CSCO11267488 JNCIS-ER (Juniper Enterprise Routing Specialist) Certification ID: JPR27448

Senior IT Support Analyst 09/2008 - current
Aberdeen Asset Management Asia Limited, Raffles Place, Singapore Singapore
Industry: Asset Management
Aberdeen Asset Management Asia Limited, Singapore Senior IT Support Analyst September 2008 - present
Duties and Responsibilities 1. First/Second Line Support agreeing and prioritizing workload, ensuring that procedures are adhered to and agreed level of support is maintained; 2. Identify re-occurring issues and raising changes or implement processes to resolve: 3. Early identification and escalation of potential major issues; 4. Ensure IT Systems and Services are available and adhere to group standards and that these systems are supported and maintained; 5. Carry out regular system monitoring tasks and verify the integrity and security of company data; 6. Produce precise documentation on systems and processes relating to the business function. 7. Support incoming calls and troubleshoot issues pertaining to Cisco IP Telephony; escalate to relevant parties if necessary.--
Network Support Engineer 01/2007 - 09/2007
Data Care System Corporation, Makati, City Philippines
Industry: Technical Support
Data Care System Corporation, Philippines Network Support Engineer (assignment - Hewlett Packard Philippines) January 2007 - September 2007
Duties and Responsibilities 1. Provide Diagnostic and Visual of Monitoring of Computer System; 2. Provide first level support in network operations centre; 3. Troubleshooting and helpdesk support in a networked desktop environment; 4. Basic network (TCP/IP/LAN/WAN) support; 5. Support incoming calls and troubleshoot issues pertaining to network failures; escalate to relevant parties if necessary.--
ISY Assistant 06/2004 - 09/2006
Robert Bosch, Inc, Makati, City Philippines
Industry: Power Tools and Automotive
Robert Bosch, Inc., Philippines ISY Assistant (ISY Department) July 2004 - September 2006
Duties and Responsibilities 1. Manage Corporate Office Backups (includes co-ordination of off-site storage); 2. Participate and support in Disaster Recovery, IT audit; 3. Manage and administer Active Directory user accounts and user email accounts; 4. Manage LAN infrastructure in the Bosch Philippines Corporate Office; 5. Perform diagnostics and troubleshooting for end-user IT -related problems. 6. Basic trouble shooting and user support and administration of Nortel PABX Option 11C; 7. Perform system patches, firmware upgrade for server hardware and peripherals. 8. Perform general administration and maintenance on all servers;--
Technical Support Engineer 04/2003 - 05/2004
Sports and Gaming Entertainment Corp., Makati, City Philippines
Industry: Gaming Entertainment
Sports and Gaming Entertainment Corp., Philippines Technical Support Engineer (I.T. Department) April 2003 - May 2004
Duties and Responsibilities 1. Assist other engineers in running of data center operation; 2. Assist in Server Preventive Maintenance; 3. Manage and provide 2nd level support to daily desktop operation in a 24X7 environment; 4. Review and identify area for improvements base on the problem reported; 5. Arrange for pickup and delivery of faulty hardware when repaired off-site; 6. Supporting OS platforms such as Windows 95/98/2000/XP and MS Office applications; 7. Field support engineer and shall provide trouble-shooting and support services.--
Technical Support Specialist 12/2000 - 11/2002
Tupperware Philippines, Inc, Makati, City Philippines
Industry: Manufacturing
Tupperware Philippines, Inc., Philippines Technical Support Specialist (IT Department) December 2000 - November 2002
Duties and Responsibilities 1. Administer Active Directory user accounts and user email accounts; 2. Assist in general administration and maintenance on all servers; 3. Ensure all the servers are backup according to the design and arrangement; 4. Providing IT assistance to all levels of staff; 5. Assist with migration and re-configuration of hardware and software; 6. Perform system patches, firmware upgrade for server hardware and peripherals. 7. Support basic networking, LAN and desktop troubleshooting (Windows XP, Outlook 2000).--
Technical Support Specialist 04/1999 - 10/1999
Tupperware Philippines, Inc.,, Makati, City Philippines
Industry: Manufacturing
Technical Support Specialist (I.T. Department) Apr 1999 - Oct 1999
Duties and Responsibilities 1. Assist System Administrator to perform system administration duties; 2. Perform other daily I.T. operation tasks; 3. Install and set-up new hardware and software;--

Trace Computer College 06/1993 - 04/1997
Makati, City, Philippines
Degree: Master's Degree
Major:Computer
EDUCATION Bachelor of Science in Computer Science TRACE Computer College, Makati City, Philippines June 1993 - April 1997

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