Highlights:Summary • 10 years in IT industry handling windows server, desktop and Cisco networks. • Windows Technical support for more than 500 end users handling incident, change, problem and configuration management (ITIL foundation certified) • Strong administration Knowledge in Active Directory, MS Exchange, DNS, DHCP, IIS, File (DFS) and Print, SCCM and Clustering • Subject matter expert in Citrix Metaframe/Xenapp/XenDesktop and Vmware ESXi/Vsphere.( supporting and managing) • Primary support in Backup Technology and Storage (SAN and NAS) • Exposed in a mission-critical datacenter and its security practices on ISO 27001 and have hands on in physical servers/network cabling and knowledge in DR (BCP) practice • Worked in a project management team in implementing HP servers (Proliant and Blade), BCP testing, OS and hardware migration, Software/Hardware lifecycle and upgrades • Develop end to end technology infrastructure solutions to address project requirements • Provides reports to senior management and interact with clients/customers and 3rd party vendors (ISO 9001) • Point of contact on security account audits and application control • Led the team in automation patch project using VB/Batch Script

Skills:Cisco Routers and Switches, VMware, Active Directory, DNS and DHCP, Citrix, DFS, Splunk

Certification:- Information Technology Infrastructure Library (ITIL v3) - Cisco Certified Network Professional (CCNP) – CSCO11318984 - Cisco Certified Network Associate (CCNA) – CSCO11318984 - Microsoft Certified Solution Expert(MCSE) – MCP#5927209 - Citrix Certified Associate (CCA Xenapp 6.5) – CTX305254 - VMware Certified Professional (VCP 6 – DCV) - VMW-01709514U-00573224

System Analyst 11/2014 - current
Comtel Solutions, , United States
point of contact for windows server builds and ensures that system assets/inventory are up to date. And is a subject matter expert in Citrix/Vmware. - ITIL duties (resolve incident issues and provide root cause analysis ; upgrade and test new system) Managely cut down HP vendor maintenance costs as I maintain, fix and proactively update HP servers hardware on premise Have provided more uptime and faster resolution for HP servers as I provided root cause analysis when encountered issue
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System Engineer 04/2013 - 11/2013
UIC Asian Technologies, Singapore, select state Singapore
Collaborate with Web and Developer team for the sharepoint site and for supporting the MS SQL server Interfacing with third party software vendors for escalation in faster incident resolution acting as project manager in evaluating/recommending software/hardware upgrades and implementing migration
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