Highlights:1. Radio Access Network (RAN) Support Engineer, Ericsson, Pakistan (Nov 2013 – Present) • Handling customer (Vimplecom) trouble tickets and solving with in SLAs, presenting cases in customer meetings and agree the way forward. (2G, 3G, LTE) • Troubleshooting Ericsson 2G/3G/LTE RAN, Minimizing Outages. • BSC Health Checks, BSC SW Upgrades, RBS IDB creation/loading, RBS SW Upgrades, RNC SW Upgrades. • Troubleshooting NMS discrepancies/Synch issues with the real time values from the nodes. • Troubleshooting reporting issues by analysing data on the node and in the database. • Communicating with Ericsson Global Support for solving critical issues and Emergencies. • Accepting and auditing hand over documents from project team. (RAN) • Assisting Field engineers remotely in solving site issues in improving network availability e.g. EPB, SCXB boards replacement, RUS, DUG, DUW, DUS, RRU, DIP path change, etc. • Assisting new node (RBS, BSC, RNC) integration with the NMS for O&M. • Interviewing and shortlisting of Interns. Knowledge sharing with new team members. 2. Lecturer/Instructor (Wireless Communications, 2G, 3G), COMSATS University Islamabad, Pakistan. (Sep 2011-Sep 2013) • Supervising Final Year Projects (GSM, Communications, Wireless Communications, Embedded Systems) • Teaching Courses, Telecommunication Research (Wireless Communications, GSM, CDMA, 3G, HSPA etc) • Implemented Cognitive Radio Network prototype using Software Radio. • Career Counselling, Arranging Seminars/Workshops

Skills:RF, RAN, RAN Support, Support, LTE, 3G, 2G, Ericsson

Goal:I want to become Telecom Service Delivery Manager. I am working as Radio Support Engineer in Ericsson, Supporting major customers including Vimplecom. Service delivery is a challenging field as one has to face customer on most of the occasions and maintain good relations. I am aiming for the opportunity in that field utilizing my experience and education.

Certification:• ERICSSON OSS-RC 12, 2013, Pakistan • ERICSSON AXE BSC EVO 8200, 2013, Pakistan • ERICSSON LTE Configuration, Operation and Troubleshooting, 2016, Turkey

Honor:Scholarships in BS and MS.

Radio Network Support Engineer 01-12-2013 - current
Ericsson, Islamabad, Islamabad Pakistan
Industry: Telecom
Supporting Radio Network of telecom operators in Pakistan. That include tacking tickets and solving them with in SLAs.
• Understanding of IT/Telecom Project implementation and processes. • Experience of Fault finding and troubleshooting 2G/3G/LTE RAN (Ericsson). • Performance investigation on the 2G, 3G and LTE networks. • Experience on Ericsson 2G/3G/LTE RBS 6301, 6201, 6101, EVO BSC/RNC 8200. • Knowledge of 3G & 2G Network interfaces and protocol stacks, Uu, Iu, Iur, Iub, A, Abis. • Experience on Ericsson 2G/3G/LTE command structure and OSS-RC. • Onsite and Back-Office integration and configuration of Ericsson Radio Base Station.--

COMSATS University Pakistan 02-2005 - 07-2009
Islamabad, , Pakistan
Degree: Bachelor's Degree
Major:Electronics and Telecom
3rd in the batch Majors: Electronics, Physics, Cellular Communication, Signal Processing etc.

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