Highlights:

Skills:

Help Desk Technician 07/07/2018 - 11/10/2023
Africell, Banjul, Gambia
Industry: Telecommunication
•Managed and trained a team of 60+ sales agents to enhance operational efficiency. •Resolved connectivity issues for devices, ensuring uninterrupted customer service. •Created and maintained detailed reports in Word and Excel to track performance metrics •Installed and configured network transmission systems for reliable connectivity. •Prepared and analyzed Technical Site Survey Reports (TSSR) to streamline network setup. •Diagnosed and resolved technical issues related to microwave routers and network performance.
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IT SUPPORT 03/07/2013 - 04/10/2015
Standard News Paper, Banjul, Gambia
Industry: Media
•Spearheaded the development and maintenance of the newspaper’s IT infrastructure. •Conducted technical troubleshooting to minimize system downtime. •Designed and maintained inventory systems using Excel and Access databases
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Gambia Muslim Senior Secondary School 07/09/2007 - 11/06/2010
Banjul, , Gambia
Degree: High School Or Below
Major:WASSCE
completed my senior secondary with 6 credits including english,maths and science.

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