Highlights:

Skills:Project Manager, Business Analyst, IT Service Management, IT Security and Governance, Microsoft Office, Digital Transformation, Product Development, Agile Methodology, Jira, Trello, PeopleSoft, ServiceNow, Technology Strategy & Leadership, Cloud Administration (AWS, Google), Customer Experience, ITIL Service Management

IT Services Manager 11/2018 - 12/2021
PZ Cussons, Nigeria, Lagos, Nigeria
Industry: Consumer Goods
IT service management (ITIL), project management, budget management, business analysis, customer experience, security management, IT governance, vendor management, Agile project management
Manage IT services to SLAs, continuously improve services, manage technology projects, engage business users and senior management team, manage and embed IT security, controls & governance practices in the region (Africa), manage IT budget and drive out cost--
Business Analyst 02/2017 - 01/2018
Guinness Nigeria Plc, Lagos, Nigeria
Industry: Food & Beverage Manufacturing
Use-case, user story, project requirements, project scope, stakeholder engagement, project planning, people management
Assist with the business case, support project planning and monitoring, gather and refine requirements, I led the users’ and product tests, and manage stakeholders’ engagement for the deployment of SAP APO in Nigeria, Ghana and Kenya--
Project Manager 09/2014 - 11/2018
Guinness Nigeria Plc, Lagos, Nigeria
Industry: Food & Beverage Manufacturing
Project management, agile methodology, enterprise-level software application design, development, test, deployment and support. Business analysis, lean methodology, cloud deployment, budget management
I led the planning, design, development, deployment and service transition of enterprise-level applications to industry-standards. I managed stakeholders across levels, clarified customers' needs, generated project scopes, and managed the successful delivery of key solutions across HR, Sales, Finance, and Supply-Chain (procurement, production, warehousing, raw materials and product shipment)--
IT Service Delivery Manager 10/2013 - 09/2014
Diageo South Africa, Cape Town, South Africa
Industry: Food & Beverage Manufacturing
IT service management, project management, product development, digital transformation, stakeholder and vendor management, budget management, IT security, controls and governance
Lead IT operations and service management in the region; manage relationship with business users and strategic partners, manage technology projects in the region within budget of £1.2M GBP, drive continuous process improvement, own IT risks, optimise IT costs, continuously review and embed IT governance process; Coach and mentor team--
IT Infrastructure Manager 10/2010 - 09/2013
Guinness Nigeria Plc, Lagos, Nigeria
Industry: Food & Beverage Manufacturing
IT infrastructure management, service excellence, vendor management, data center, IT telephony, Wireless technology, IT governance, continuous process improvement
• Plan, design, implement and manage IT infrastructure and services to enhance business value; manage service providers and partners on service level agreement (SLA) and contracts. • I managed IT services across incidents, requests, change, problem, vulnerabilities, and threat management, and ensured service excellence • I supported business stakeholders to implement business continuity plans during extended systems failures, and collaborated with technical partners to implement disaster recovery strategies where necessary • I worked closely with the business governance team, as a champion for IT controls and compliance, continuously reviewed and maintained IT policies and processes, managed technical partners to implement security systems--
Sales Business Development Manager 03/2008 - 09/2010
Guinness Nigeria Plc, Lagos, Nigeria
Industry: Food & Beverage Manufacturing
Corporate sales, sales operations management, vendor management, route-to-market, sales territory development, people management, training, new market development
Manage key sales partners across geo-territories; implement sales strategy to grow volume sales against target, year-on-year (YoY). Enhance products’ share of the market, continuously grow business share of partners’ investment, develop new sales territory for products, and implement an effective route-to-consumer strategy--
IT Support/Systems Engineer 09/2006 - 03/2008
American University, Nigeria, Lagos, Nigeria
Industry: Education
Cisco network, desk-side computing/end-user support, data center, Windows AD/SCCM/Mail servers
I provided Level 2/3 End User support for desk-side computing, IP telephony and servers; support IT project implementation--

University of Benin 04/2000 - 06/2004
Benin, , Nigeria
Degree: Bachelor's Degree
Major:Applied Mathematics
Applied Mathematics, with a focus in data processing and analytics, minor in fluid dynamics

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