Highlights:Professional Summary I am a customer-oriented professional with extensive experience working cross-functionally to support service department operations, enhance customer experience, and drive company profitability. I specialize in coordinating field services and project support while delivering high-quality customer service. With expertise in CRM systems like Salesforce, I excel at managing service scheduling, dispatching, and preparing service quotations and proposals. My ability to coordinate efficiently across departments ensures smooth operations and improved customer satisfaction. I have consistently supported service operations to enhance efficiency and customer experience, contributing to both service excellence and profitability

Skills:• Customer Service • Field Service Coordination •, salesforce, Service Quotations and Proposals, Quotations and revising services proposals., microsoft

Goal:Exploring Opportunities for Work Visa Sponsorship in the U.S. Dear Recruiter I hope this message finds you well. I am currently exploring opportunities in the United States that would offer work visa sponsorship. With a strong background in customer service and operations, I believe I could bring valuable expertise to companies looking to enhance their service departments. In my previous roles, I have successfully coordinated cross-functional efforts to support service department operations, ultimately improving customer experience and driving profitability. I specialize in managing service scheduling, dispatching, and preparing service quotations and proposals using CRM systems like Salesforce. My commitment to delivering high-quality customer service has allowed me to enhance operational efficiency and ensure smooth processes across departments. I would appreciate the opportunity to discuss any potential roles that align with my experience and your clients’ needs. Thank you for considering my application. I look forward to hearing from you soon. In my most recent role at Pressco Technology, I served as the Field Service Coordinator for Latm America. My responsibilities included scheduling and executing field services, installing new systems, and performing upgrades at customer sites. My ability to troubleshoot and integrate mechanical, electrical, and pneumatic systems, along with analyzing and resolving complex electro-mechanical software issues, ensured the highest standards of service and customer satisfaction. Additionally, I provided comprehensive training to end users, equipping them with the necessary skills to utilize our systems effectively. My tenure at Constellation Oil Services further honed my expertise in subsea engineering support, where I managed high-pressure hydraulic units, valves, and drill rig risers, and participated in the commissioning of subsea equipment on sixth-generation drill ships. This experience, combined with my time at Etesco Oil Services and RCC-HERCO, has provided me with a solid foundation in both field operations and risk management. Key strengths that I bring to this position include: • Field Team Coordination: Effective management of field teams, ensuring efficient scheduling and resource allocation to meet project timelines and objectives. • Customer Relationship Development: Building and maintaining strong relationships with clients by providing exceptional on-site and remote support. • Technical Proficiency: Expertise in advanced quality inspection technology, installation, maintenance, and training in both software and hardware. • Multidisciplinary and Cultural Competence: Ability to work across various disciplines and adapt to diverse cultural environments, gained through extensive national and international experience. • Self-Management: Proven ability to work independently, manage time effectively, and deliver high-quality results. Sincerely, Alessandro Rodrigues.

Membership:Crea/confea – CREA-RJ 2013138422_PROFESSIONAL TITLE PETROLEUM ENGINEER

Certification:• English Advanced; EF English Certificate 66/100 (C1 Advanced) 2024 •RCM - Reliability Centered Maintenance. (ENGTHEELS) • FRACAS Methodology - Failure Reporting Analysis And Corrective Action System - methodology for analyzing failures in maintenance. FTA and FMEA. (ENGTHEELS) • Training Manager, Planner and Maintenance Analyst. (ENGTHEELS) • Quality-Centered Maintenance. (ENGTHEELS) • RAM analysis methodology focusing on maintenance management. (ENGTHEELS) • Management of maintenance projects, guided by the Project Management Body Of Knowledge (PMBOK). (ENGTHEELS

Field Service Coordinator - Latin America and support for North America 08/2021 - current
PRESSCO TECHNOLOGY, remote, United States
Industry: Supplier of solutions, equipment and technology for industry
With expertise in CRM systems like Salesforce, I excel at managing service scheduling, dispatching, and preparing service quotations and proposals. My ability to coordinate efficiently across departments ensures smooth operations and improved customer satisfaction. I have consistently supported service operations to enhance efficiency and customer experience, contributing to both service excellence and profitability.
• Provided customer service support, ensuring high levels of satisfaction. • Scheduled field services and coordinated service operations. • Prepared service estimates for installation, maintenance, and training. • Supported installation and commissioning projects, ensuring timely completion. • Managing cases and service dispatches using Salesforce CRM. • Collaborated with internal teams to resolve customer issues and provided B2B support. • Sales and technical departments support to resolve customer issues. • Quotations and revising services proposals.--
SUPPORT SUBSEA ENGINEER (SUBSEA) 02/2014 - 08/2021
CONSTELLATION OIL SERVICES, Macaé, Rio de Janeiro United States
Industry: Oil Field, onshore and offshore
• Planning, application of relevant standards, execution, and preparation of maintenance reports. • Tests and operations of subsea equipment. • Maintenance and operation of high-pressure hydraulic units, valves and accumulators, motion compensation equipment and drill rig risers. • Directly involved in commissioning and pre-operational acceptance of subsea equipment for the sixth-generation drill ship at Samsung heavy industries shipyard in Geoje, South Korea.
• Planning, application of relevant standards, execution, and preparation of maintenance reports. • Tests and operations of subsea equipment. • Maintenance and operation of high-pressure hydraulic units, valves and accumulators, motion compensation equipment and drill rig risers. • Directly involved in commissioning and pre-operational acceptance of subsea equipment for the sixth-generation drill ship at Samsung heavy industries shipyard in Geoje, South Korea.--

1. Engineering Oil and Gas 01/2009 - 06/2014
Rio de Janeiro, RJ, Brazil
Degree: Bachelor's Degree
Major:7
Exploration, drilling and production of oil and gas.