Highlights:

Skills:Shell scripting, Certificate Management, ServiceNow, OTRS, Jira, SQL, Linux, Solaris, Database Management, Monitoring Management, Nagios, Cacti, Incident Management, Security Management, Service Request, JCL

Open System Developer/Architect II 04/2022 - 08/2024
Bank of the Philippine Islands, , Philippines
Industry: Banking
?Created and managed ServiceNow change, service, and incident tickets to efficiently resolve reported issues and ensure timely resolution. ?Reviewed and approved Apache Ant deployment packages submitted by vendor employees, ensuring compliance with business requirements and adherence to project timelines. ?Collaborated with vendor employees to facilitate seamless deployments for Salesforce and Apache Ant, optimizing integration and operational efficiency. ?Achieved a 100% error-free deployment record, demonstrating a high level of precision and reliability in project execution.
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Application/Cloud Support Analyst 02/2020 - 04/2022
Accenture, , Philippines
Created and optimized Linux scripts for automation, reducing issues and enhancing system monitoring. Deployed integrated and stand-alone releases into production. Managed the assignment and renewal of certificates for secure client server connections. Met SLA standards by timely closing of OTRS incidents and prioritizing critical issues. Maintained monitoring tools like Nagios and Cacti for prompt issue tracking and resolution. Handled account creation and security management on AD, Linux, Solaris, Database, and Windows Servers.
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Polytechnic University of the Philippines 06/2014 - 05/2019
, , Philippines
Degree: Bachelor's Degree
Major:Electronics Engineering
Bachelors of Science in Electronics Engineering

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