Highlights:

Skills:Project Management Methodology, Agile lifecycle management (ALM), Planview (Resource Planning Software), Project Management Software (Jira), IBM Rational Team Concert (RTC), Microsoft Projects, Advanced MS Excel Tools, Leadership & Team Motivation, Effective Communications, Business Acumen, Emotional Intelligence, Critical Thinking, Microsoft Office (Outlook, Word, Excel), Microsoft PowerPoints & Presentations, SmartSheet, Problem Solving, Team-work oriented, Negotiations, Negotiate Contract Terms, Organizational and planning skills, Work under pressure effectively, Hard worker, Accountable, arranged & responsible, Creativity, Attention to Detail, Scrum Master, Risk Assessment & Risk Mitigation, Disaster Recovery precautions, Information and data literacy, Video Conferencing

IT Program Manager 09/2023 - current
Bank AlJazira, Jeddah, Makkah Saudi Arabia
Industry: Banking
started as IT Program Manager and promoted to Business Relationship Manager, handling the following:- Relationship Management, Project Delivery, Project Management, Performance Monitoring, Technical Problem Solving, Team Coordination, Cross-Functional Collaboration, Compliance & Documentation, Client Satisfaction, and Change Management
Relationship Management: Build strong partnerships with clients and business partners, negotiate contracts, and align project outcomes with business objectives. Strategy & Planning: Develop strategies, define project scope, and establish project charters with stakeholder sign-offs. Project Delivery: Led critical banking and finance projects such as Core Banking System upgrades, Auto Lease enhancements, and Dinar Online Phase II, integrating 'Saudi Payments' solutions like the 'SADAD' SOAP Interface and real-time credit card notifications. Project Management: Create and manage project plans, monitor dependencies, allocate resources, and oversee budgets and schedules. Performance Monitoring: Track progress, report status to stakeholders, and address risks and improvement areas. Technical Problem Solving: Provide technical guidance and resolve issues to ensure timely delivery. Team Coordination: Lead teams, manage tasks, and maintain clear communication for alignment and accountability. Cross-Functional Collaboration: Coordinate across departments to ensure smooth execution and maximize resource utilization. Compliance & Documentation: Enforce compliance with security policies and maintain comprehensive project documentation. Client Satisfaction: Achieved 100% on-time delivery and budget adherence, resulting in increased customer satisfaction. Change Management: Managed scope changes, secured approvals, and oversaw production deployments in line with regulatory standards.--
Senior Project Manager 07/2012 - 05/2021
BTC Networks - Baud Telecom Company, Riyadh, Outside of US and Canada Saudi Arabia
Industry: Informaion & Communications Technology
Plan, Manage, and Deliver multiple projects concurrently from end-to-end with team hiring & mobilization.
Directed daily project operations, leading teams and managing stakeholder expectations to ensure on-time, on budget delivery. Developed detailed project plans, including scheduling, resource management, and risk mitigation, while controlling costs to achieve financial targets. Managed multiple complex projects, ensuring quality, scope, and compliance with SLAs and best practices. Led change management efforts, adjusted project scope as needed, and resolved cross-functional issues to optimize project outcomes. Reviewed vendor performance and coordinated with end-users to align deliverables with business requirements. Prepared customer invoices, validated contract compliance, and secured project acceptance.--
IT Manage 07/1995 - 07/2012
Saudi Building Technic Maintenance Co. Ltd., Riyadh, Outside of US and Canada Saudi Arabia
Industry: Maintenance & Operations
Started as IT Engineer, promoted to ERP Application consultant and finaly become the Informtion Technology Manager.
Managed IT operations and strategy implementation, aligning processes with ITIL best practices to meet business needs. Oversaw IT infrastructure and network management, including budgeting, troubleshooting, and user access control. Led ERP deployment (Sage ACCPAC), delivering improved performance and retiring legacy systems. Developed teams through recruitment, training, and performance optimization. Advised on software solutions and provided technical support in software, hardware, and networking.--

Faculty of Engineering - Alexandria Univeristy 10/1985 - 06/1990
Alexandria, Al Iskandariyah, Egypt
Degree: Bachelor's Degree
Major:Electrical Engineering
Minor:Physcis & Telecommunications
Honored as student Order Number 19 with very good grade (78% & GPA 3.13); awarded from Electrical Engineering Scientific Committee, Alexandria Univeristy.

A Beshara - IT Program Manager IT Project Delivery Manager