Highlights:

Skills:

IT Consultant 04/2023 - current
Al-Raedah Al-Koubra, Riyadh, Saudi Arabia
Industry: IT Services
As a consultant I was responsible for developing and implementing IT service management strategies using ITIL best practices and driving digital transformation initiatives. Key responsibilities include analyzing IT processes, optimizing service delivery, managing digital projects, and implementing ITSM tools. The role requires strong consulting, technical, and project management skills, with experience in ITSM frameworks and cloud technologies. ITIL certification and a solid background in digital transformation are my essential.
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Senior Business System Analyst 08/2022 - 03/2023
Business Border Lines - BBL, Cairo, Egypt
Industry: IT Services
As a Senior Business System Analyst, I was acting as a bridge between business stakeholders and the IT team, driving the design and implementation of technology solutions to meet business needs. Responsibilities include analyzing and documenting business processes, gathering and translating requirements into functional specifications, and ensuring the alignment of IT solutions with strategic objectives. The role involves performing data analysis, evaluating system performance, and providing recommendations for improvements.
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Helwan Unversity 09/2014 - 01/2019
Cairo, , Egypt
Degree: Bachelor's Degree
Major:Business Information System
A comprehensive academic program focused on the intersection of business and technology, equipping graduates with the skills to design, implement, and manage information systems that drive business success. The curriculum combines core business principles with technical training in systems analysis, data management, and IT project management.

Abdullah Aboalelaa