Lahore Punjab, Pakistan
Phone: xxx-xxx-xxxx
Email: xxx@xxxx.xxx
Looking For: Client Operations, Project Coordinator
Occupation: Management
Degree: Bachelor's Degree
Career Level: Experienced
Languages: English (fluent, native), Urdu (fluent, native)
Highlights:Closed B2B sales for my current employer and managed the client account and product delivery for FIFA Qatar 2022, Bain & Company APAC Region, Nestle AOA Zone, and others. Responsible for closing the largest single sale at employer organization.
Skills:Project Coordinator, B2B Sales, Client Success, Key Account
Client Operations & Sales Manage 08/2019 - current
The Talent Games, Karachi, Sindh Pakistan
Industry: HR Technology
Driving Innovation through custom game creation for clients keeping in mind their competency frameworks & cultural values
Strategic Leadership skills for leading and developing key resources for the Sales & Client Operations departments.
Excellent Relationship Skills deployed to influence cross functional stakeholders and establish strong client relations.
Led by example and brought outcome focused improvements
- Identifying quality leads and establishing potential clientele
- Converting introductory conversations from demos to proposals to signed clients (NEW BUSINESS OF OVER 260,000 USD, including FIFA Qatar 2022, Bain & Company)
- Developing customer relationships that promote satisfaction, retention and loyalty (MANAGING CLIENTS WORTH 325,000 USD this year only)
- Key clients include Bain & Company APAC Region, FIFA Qatar World Cup 2022, & Nestle AOA Zone.
- Managing renewals, check-ins and product demonstrations
- Maintaining and expanding relationships with assigned channel partners (LEAD POC FOR PARTNERSHIPS)
- Evaluating needs, responding to requests and assisting with sales and marketing activities
- Collating feedback and data from customers to identify best practices
- Assisting customers to best utilise the software based on their own specific needs
- Leading ATS custom integrations between company's platform and client systems
- Working alongside other team members to ensure a high quality of service is delivered to all clients and prospects
- Working with CRMs to maintain accurate records of all customer details, dialogue and sales opportunities.
- Working closely with all operations development teams to assist in tailoring the best solution for each client
- Delivering solutions within timelines and ensuring customer satisfaction
- Managing teams and ensuring completion of targets and goals for Business Development
- Managing teams and ensuring completion of targets and goals for Operations & Client Management
- Training and developing resources
- Creating and executing strategies for business development and performance enhancement--
Aitchison College 09/2000 - 05/2012
Lahore, Punjab, Pakistan
Degree: High School Or Below
Major:Physical Sciences
Completed O and A Levels (British system) education in English language, majoring in Sciences and Math, with minor in French for Junior & Sophomore Years (O Level)
Aashir Iftikhar Khan B2B Sales, Client Success