Highlights:

Skills:Oganization specialist, Determined, Committed, Leader, Proactive, Objectivity, Critical Thinking, Problem Solving, Collaboration, Adaptability, Conflict Resolution, Customer Service, Teamwork

HOTEL OPERATIONAL MANAGER 07/2015 - current
Pizzato Praia Hotel, Natal, Rio Grande Do Norte Brazil
Industry: Hospitality
Financial and Administrative - Purchase and Internal Control - Hosting Supervision - Back and Front Office
•Financial and Administrative. Issuing financial reports, organizing documents, supervising accounts payable and receivable. Issuing invoices, billing, managing costs, and expenses. Intensifying internal controls as well quality control, always looking for the best strategy for the company's growth. •Purchase and Internal Control. Analysis of materials to meet the Hotel's service schedule. Establishment of minimum stock. Supervising supplier delivery, expiration date. Selection of suppliers aiming at the quality of materials and lower cost. Organization of materials according to usage needs, conditioning, and expiration date. Take care of the proper storage of various materials and cleaning supplies for storage areas. Replacement of materials through consumption reports, service orders, and maintenance verification. •Hosting Supervision. Train, manage and direct the work team, describe service execution procedures, an initiative in solving problems, ubiquitous monitoring checking the final result of the service provision. The main objective is to maintain quality and meet guests' expectations. •Back and Front Office. Checking and monitoring arrival and departure forecasts, telephone service, delivery of guest forms and registration in the system, making reservations and cancellations, performing check-in and check-out, walk-in sales, controlling the reservation map, keeping the reception organized, supporting guests, efficient decision-making, checking guests' satisfaction with services, attending to special requests, always seeking constant learning and improvement.--

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