Highlights:Succesfully managed the intermodal logistics operations of 191 twenty-foot containers from Malawi to Nacala port in Mozambique, catering to multiple customers and destinations, ensuring streamlined shipment on a single MSC vessel.

Skills:Supply Chain, Shipping, Warehousing, Logistics

Membership:Chartered Member of the Chartered Institute of Logistics and Transport (CMILT)

Honor:Deans List Meritorious Award Royal Commonwealth Essay Competition

Director of Operations 01/2023 - current
Air Cargo Malawi Limited, Lilongwe, Malawi
Industry: Aviation
Oversee service delivery for Air Cargo Malawi Limited (ACM), including ensuring the company delivers in line with industry standards and service level agreements, perform other duties as directed by CEO.
?Operations Management: Oversee service delivery for Air Cargo Malawi Limited (ACM), including ensuring the company delivers in line with industry standards and service level agreements, perform other duties as directed by CEO. ?Budgeting: Champion the formulation and implementation of the budget for the division. ?Talent Management: Assess training needs for the staff within the division to comply with industry requirements and to ensure efficiency, conduct performance appraisals for line departmental managers within the division. ?Contract Management: Negotiate with airlines for agreements, rates, and charges; ensure that contractors for ACM perform in line with service level agreements. ?Regulatory Affairs and Compliance Management: Ensure compliance with regulatory requirements e.g. licensing and state/industry standards regarding security, safety and quality. ?Marketing and Customer Relations Management: Initiate and maintain regular business contacts with all cargo agents, airlines, government offices and other clients of the company, participate in market research and audits that equip management to make informed decisions about services and new products. ?Achievements: Successfully negotiated 2 consecutive charters for the Reserve Bank of Malawi where Air Cargo Malawi air freighted 62,000 kgs in November and 71,100 kgs in December, 2023.--
Dry Logistics Warehouse Manager 01/2019 - 07/2023
Limbe Leaf Tobacco, Lilongwe, Malawi
Industry: Agribusiness
The role involves overseeing inventory management, logistics coordination, team leadership, and additional responsibilities. Achievements include improving team performance and surpassing shipping targets by efficiently loading and dispatching truckloads
?Inventory Management and Control: Oversee receiving, storage, and dispatch of finished goods cartons, ensuring proper cooling, segregation by grade, and accurate accounting, manage non-confirming product (NCP) cartons in coordination with the factory, ensuring proper handling and accountability, maintain general warehouse cleanliness and hygiene standards. ?Logistics and Shipping Coordination: Receive and interpret shipping instructions from the exports administration office, liaise with forwarding agents and shipping lines to secure required containers, oversee breakbulk and container truck loading, ensure compliance with shipping schedules and requirements, submit accurate status reports to the exports administration office regarding shipments, investigate dispatched shipment discrepancies and write corrective action reports. ?Team Leadership and Management: Manage and supervise warehouse controllers, supervisors and officers, delegating tasks effectively, assess warehouse staff performance and identify training needs, draft and implement job descriptions, procedures, and standard operating procedures (SOPs), enforce company code of conduct and safety regulations within the warehouse, conduct regular safety training sessions and keep staff informed of new developments ?Additional Responsibilities: Implement process improvements and optimize warehouse efficiency, address any operational issues or discrepancies promptly, maintain effective communication with all relevant stakeholders, ensure adherence to all relevant company policies and procedures. ?Achievements: Revitalized team performance by cultivating a culture of accountability, rewarding excellence and effectively addressing misconduct. Achieved record-breaking performance where shipping department efficiently loaded and dispatched 145 truckloads within a single week; surpassing target of 75 trucks by 93 percent.--
Transport and Warehouse Manager 01/2018 - 07/2019
LafargeHolcim, Lilongwe, Malawi
Industry: Manufacturing/Building Aggregates
Ensured transporter compliance with company policies, managed service agreements, collaborated for logistics planning, coordinated deliveries, supervised transport team, managed warehouses, and successfully handled intermodal logistics operations without demurrage charges.
?Risk and Compliance Management: Ensured transporters compliance with company policies and H&S requirements. This involved paying particular attention to detail on transport and safety processes to ensure quality services and conducting assessment of potential risks in order to put in place mitigation measures. ?Contract Management: Managed transporters’ service level agreements. This also included establishing and following up on transporters performance standards as well as ongoing assessment of their performance. ?Operational Logistics Planning: Collaborated with logistics, sales, and plant teams to schedule deliveries. ?Customer Service Management: Coordinated with transporters to ensure timely deliveries of cement to customers and on-time deliveries of materials to the plant. ?Supervision: Supervised the transport team to ensure effective and timely delivery of trucks according to company requirements. ?Warehouse Management: Identifying DCs that are secure, well located and costed; managing the purchase, development, construction and security of DCs in line with specification and budget; developing and implementing policies and procedures which meet operational, security and customer needs as well as H&S and legal requirements; measuring DC performance against customer service, operational and cost KPIs. ?Achievements: Successfully managed intermodal logistics operations where 49,500 metric tons of clinker were discharged from chartered vessel Imme Oldendorf in Nacala, Mozambique and transported to Blantyre, Malawi without incurring demurrage charges.--
Logistics and Inventory Specialist 08/2018 - 03/2019
Japan Tobacco International, Lilongwe, Malawi
Industry: Agribusiness
Assisted in the overall management and optimal use of resources (human, warehouses, transport and third-party service providers) to ensure costs are within budget.
?Logistics and Operations Management: Assisted in the overall management and optimal use of resources (human, warehouses, transport and third-party service providers) to ensure costs are within budget. ?Timely Supply and Movement: Ensured the timely supply of required green tobacco components and the movement of packed tobacco. ?Logistics and Operations Management: Ensured compliance with inventory processes and procedures throughout buying season. ?Infestation and Contamination Prevention: Assisted in the implementation of infestation and contamination prevention measures to ensure a clean product.--
Logistics Planner 01/2017 - 12/2017
Illovo Sugar, Blantyre, Malawi
Industry: Agribusiness
Planned daily uplifts based on SKU and destination, coordinated with warehouses, clearing, and transport teams. Managed inventory by analyzing sales orders, transfer orders, and stock in transit, resolving space shortages in warehouses
?Operational Logistics Planning: Planned for daily uplifts according to stock keeping units (SKU) & destination, liaised with warehouses, clearing and transport teams for the implementation of plans & following up on progress, Reviewed and adjusting plans whenever there are constraints to ensure that targets are achieved. ?Inventory Management: Determined total weekly volumes to be uplifted from warehouses by analysing sales orders, transfer Orders, & stock in transit, resolving shortages of mill warehouse space by creating supplementary plans to alternate warehouses.--
Shipping Officer 05/2012 - 01/2017
Illovo Sugar, Blantyre, Malawi
Industry: Agribusiness
Provided logistical support to marketing, managed pre- and post-shipment administration, ensured timely documentation for customer orders, monitored import/export flows, and successfully managed intermodal logistics operations for multiple customers
?Operational Logistics Management: Provided support to the marketing department with all aspects of pre- and post-shipment administration, ensuring all invoices are submitted to and paid by the finance department, creating booking and shipping instructions by inputting key data in online portals, preparing and issuing insurance certificates using ‘Lloyds’ online system. ?Customer Account Management: Prepared documentation according to customer requirements, ensuring that customer orders are sent timeously, troubleshooting and resolving queries. ?Monitoring: Regularly monitored import and export flows of cargo to ensure a steady supply of containers, checking invoices from shipping lines and verifying charges according to freight terms and rates in contractual agreement. ?Achievements: Managed the intermodal logistics operations of 191 twenty-foot containers from Malawi to Nacala port in Mozambique, catering to multiple customers and destinations, ensuring streamlined shipment on a single MSC vessel.--
Customer Service Agent 10/2010 - 05/2012
CMA CGM Shipping Agency, Blantyre, Malawi
Industry: Maritime Shipping
Ensured timely forwarding of import notices and documentation to specified destinations, managed customer documentation and database, assisted in setting up branch operations, secured new customers, minimized unauthorized deliveries, and ensured collection of freight charges.
?Customer Service Management: Ensured that import arrival notices and customer documentation was collected and forwarded to Beira, Nacala and Dar es Salaam ?Knowledge Management: Ensured customer documentation was properly filed and updated in customer database, trained colleagues on how to use LARA (IT system) to issue demurrage invoices. ?Operations Management: Assisted branch manager in setting up Blantyre agency particularly in the area of imports by putting in place procedures and expedited shipments. ?Achievements: Provided unparalleled service and secured new customers both in imports and exports Minimized unauthorized door deliveries by 95% and ensured freight charges were collected.--
Customer Service Agent 03/2009 - 09/2012
Maersk Malawi Limited, Blantyre, Malawi
Industry: Maritime Shipping
Managed customer service by tracking and updating shipment statuses, maintaining Maersk's customer database, and issuing invoices. Handled contract management by preparing proposals, liaising with transporters, and expediting shipments.
?Customer Service Management: Tracked and periodically updated customers on the status of their shipments, updated Maersk Customer database, prepared and issued invoices. ?Contract Management: Prepared inland haulage proposals and contracts for customers, liaised with transporters and freight forwarders to expedite the clearance and haulage of shipments en route to Malawi. ?Achievements: Secured inland/road haulage shipments from Beira port, Mozambique to Blantyre, Malawi where Damco (Maersk Logistics) moved 22 containers for multiple clients--

UNICAF University April.2022 - current
Lilongwe, , Malawi
Degree: Master's Degree
Major:Business Management
Masters in Business Administration (MBA) General Management

Arnold Dipo Chimwenje Resume Intermodal Logistics Specialist (Land, Sea, Air)