Highlights:15+ years in IT ITIL expert certified by EXIN Experience with IT exploitation (unix, linux, virtualization, load-balancing, oracle, network, BMC application, WebSphere, etc... Strong analytical and problem solving skills Result-oriented and goal-driven User satisfaction Audit and implementation of ITIL process

Skills:ITIL, Project manager, Delivery manager, Process manager, IT exploitation, operation, ITIL MALC, ITIL EXPERT, IT Infrastructure Management, customer support, SLA, ITIL Managing Across the Lifecycle Certificate, ITIL Service Offerings and Agreements Certificate, ITIL Planning, Protection and Optimization Certificate, ITIL Release, Control and Validation Certificate, ITIL Operational Support and Analysis Certificate, ITIL Service Operation Certificate

Goal:ITIL process manager, IT manager

Certification:2012 ITIL Expert 2012 ITIL Managing Across the Lifecycle Certificate 2012 ITIL Service Offerings and Agreements Certificate 2012 ITIL Planning, Protection and Optimization Certificate 2012 ITIL Release, Control and Validation Certificate 2012 ITIL Operational Support and Analysis Certificate 2011 ITIL Service Operation Certificate

Exploitation Manager and ITIL manager 10/2011 - current
RFF, paris, France
Industry: rail
Réseau Ferré de France (RFF) is a public industrial and commercial nature French created in 1997 by a division of SNCF. Receiving 4.5 billion euros in fees per year, mainly from the SNCF, and employing over 1500 employees, is responsible for the maintenance, development, coherence and development of the network national rail.
Result : Reduce the Cost services of 30 % Reduce the team size of 10 % Increase user satisfaction of 60 % Takeover of the infrastructure perimeter for RFF : Implementation of ITIL Process Incidents Problems Requests Changes Test and validation Capacity KEDB SLA Implementation software ITIL compliance service now Takeover of the Incidents and problems management Implementation of an ITIL Incident management process With our partner of exploitation (COLT Company) Management at levels 2 and 3 of the team expertise OPEN (DBA, System, IIS…) Establishment at major incident tracking, communication and writing post-mortem. Create a problem management processes for reduce the incidents numbers Takeover of the Change management Establishment a ITIL Change management process Create a new communication process with the development team, the infrastructure team and the client. Create and optimize the procedures, documentations for execute the changements Manage a CAB and ECAB meeting Planning management Management a team of six engineers Commitment Management Documentation management Dashbord KPI’s Participation in the overhaul of the infrastructure for RFF--
Incidents and Problems Manager 02/2011 - 10/2011
Société générale, Paris, France
Industry: Financial
Société Générale S.A. is a large European Bank and a major Financial Services company that has a substantial global presence. The three main divisions are Retail Banking & Specialized Financial Services (particularly in France and Eastern Europe), Corporate and Investment Banking (Derivatives, Structured Finance and Euro Capital Markets) and Global Investment Management & Services.
Result : Increase user satisfaction of 40 % Measure of quality of the service granted by the IT operator Implementation of ITIL Process Incidents Problems Requests Changes Test and validation Capacity KEDB SLA Takeover of the Incident management Implementation of an ITIL Incident management process With our partner of exploitation Establishment at major incident tracking, communication, statistic and writing post-mortem. Create a problem with the problem manager for reduce the incidents numbers Expected deliverables Dashboard weekly incident Dashboard monthly problems Scoreboard quality of the service monthly and annual Capacity Planning Statistic of change request--
Incidents and Problems Manager 09/2007 - 02/2011
BNP Paribas, Montreuil, France
BNP Paribas S.A. is a global banking group, headquartered in Paris, with its second global headquarters in London. In October 2010, BNP Paribas was ranked by Bloomberg and Forbes as the largest bank and largest company in the world by assets with over $3.1 trillion
Result : Reduce the Cost services of 25 % Reduce the team size of 40 % Increase user satisfaction of 30 % Takeover of the Incident perimeter for BNP Paribas : Create of the Incident processes Establishment a ITIL Incident management process Management at levels 2 and 3 of the team expertise (DBA, System, IIS…) Establishment at major incident tracking, communication and writing post-mortem. Centralize the managements of all incidents (production and not) Managing the knowledge base Create a problem with the problem manager for reduce the incidents numbers Create more statistics (weekly, monthly, annual) Improve monitoring of incidents under the responsibility of suppliers (BP2I) Improve the responsiveness of the team incident N2 Improve communication between the various entities BNP Detection and monitoring of risks--
Infrastructure Project Manager 03/2005 - 08/2007
RTE, saint-denis, France
Industry: Electricity Transmission Network
Réseau de Transport d'Électricité (Electricity Transmission Network), usually known as RTE, is the electricity transmission system operator of France. It is responsible for the operation, maintenance and development of the French high-voltage transmission system, which at approximately 100,000 kilometres (62,000 mi), is Europe's largest.
Takeover of the Infrastructure perimeter for RTE : Team Leader : Planning management Management of training plans Leave management Monitoring improving skills Allocation of resources for assistance to project team Incident manager Management at levels 2 and 3 of the team expertise (DBA, System, IIS…) Establishment at major incident tracking, communication and writing post-mortem. Centralize the managements of all incidents (production and not) Managing the knowledge base Create more statistics (weekly, monthly, annual) Change manager Establishment of the change planning Analyze the risk for all changements. Create a report weekly--
Production Engineers 04/2004 - 03/2005
Thales Avionic, Valences, France
Industry: electronics
The Thales Group is a French electronics company delivering information systems and services for the aerospace, defense, transportation and security markets. The stock is listed on the Euronext Paris
Takeover of the Production perimeter for Thales avionic : Windows 2000 administration Backup management Scheduling management Incident management Execute the tasks of changes Space disk management Management supervision Database documentation management--
Production Engineers 02/2003 - 04/2003
Various company, Grenoble, France
Industry: Various company
Takeover of the production perimeter for various company : Windows 2000 administration Backup management Scheduling management Incident management Execute the tasks of changes Space disk management Management supervision Database documentation management
--
Exploitation analyst 07/2000 - 10/2002
Lilly Laboratory, Paris, United States
Industry: pharmaceutical
Eli Lilly and Company (NYSE: LLY) is a global pharmaceutical company.
Takeover of the Incident perimeter for Lilly laboratory : Windows NT administration Backup management Scheduling management Execute the tasks of changes Space disk management Management supervision--
Analyst Developer 03/1997 - 10/1998
Fortis Assurance, Paris, United States
Fortis N.V./S.A. was a company active in insurance, banking and investment management. In 2007 it was the 20th largest business in the world by revenue[ but after encountering severe problems in the financial crisis of 2008, most of the company was sold in parts, with only insurance activities remaining.
Create a new Accounting application : Study needs Development of source code Preparation of maintenance guide Writting the user guide--

Lycée G. Dumezil 09/1992 - 06/1993
vernon, , France
Degree: High School Or Below
Major:Accounting
High School Diploma of Accounting

ITIL Manager ITIL, Process, manager, expert, manager